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AmicusHorizon Using governance to deliver successful scrutiny

Making homes, helping people. AmicusHorizon. AmicusHorizon Using governance to deliver successful scrutiny. www.amicushorizon.org.uk. Making homes, helping people. AmicusHorizon. Who are we ? Beth Williams Chair of Residents’ Council Alison Wignall Head of Governance

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AmicusHorizon Using governance to deliver successful scrutiny

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  1. Making homes, helping people AmicusHorizon AmicusHorizon Using governance to deliver successful scrutiny www.amicushorizon.org.uk

  2. Making homes, helping people AmicusHorizon • Who are we ? • Beth Williams • Chair of Residents’ Council • Alison Wignall • Head of Governance • Jo Robinson • Director of Co-regulation www.amicushorizon.org.uk

  3. Making homes, helping people AmicusHorizon How can residents scrutinise using governance structures and processes? • We will look at: • Scrutiny at local and corporate levels • Using a range of scrutiny methods • Influencing decision making and forming good working • relationships with the Board • This is an interactive workshop! 30 minutes presentation and then group work…

  4. Making homes, helping people AmicusHorizon AmicusHorizon: The Story • Housing Association landlord in South East • England and London • 29,000 homes and turnover of £155m a year • Supervision 2006 - 2008 • TSA co-regulatory champion 2010 • Awards – Sunday Times top 100, TPAS, best call • centre, Housing Excellence • Resident satisfaction March 2009 = 48% • Resident satisfaction March 2013 = 95.3% • Scrutiny in partnership

  5. Making homes, helping people AmicusHorizon • QUESTION: • What does Governance mean to you?

  6. Making homes, helping people AmicusHorizon What does Governance mean to us… • For us it’s the: • Structures • Processes • People • Law • Regulation - Homes & Communities Agency • Co-Regulation

  7. Making homes, helping people AmicusHorizon Our Governance Structure

  8. Making homes, helping people AmicusHorizon QUESTION: How do you scrutinise?

  9. Making homes, helping people AmicusHorizon

  10. Making homes, helping people AmicusHorizon Scrutiny at all levels: what we do and how we do it? • Always resident led, supported by dedicated staff • Two methods – regular performance / strategy scrutiny plus scrutiny projects • Performance and strategy scrutiny: • Clear Terms of Reference gives power to • scrutinise • Local via Area Panels and RAMPS • (Repairs & Maintenance Panel) • Corporate via Residents’ Council • Residents’ Council Task Groups www.amicushorizon.org.uk

  11. Making homes, helping people AmicusHorizon Scrutiny projects • New process and framework March 2013 • Can be used at local or corporate level and on any part of the business. • Commissioned by Residents’ Council, Area Panel, RAMP or a combination • Resident led. • Flexible. Supported by staff • Emphasis on deliverable outcomes • Training www.amicushorizon.org.uk

  12. Making homes, helping people AmicusHorizon Other scrutiny methods • Mystery shopping • Resident Champions and Monitors • Local Offers and Area Plans • Area Panel task groups • Meaningful consultation www.amicushorizon.org.uk

  13. Making homes, helping people AmicusHorizon What makes it work? • Attitudes of all involved • One team ethos. • Genuine, positive challenge • Dedicated support from Governance team • Tackling problems early and consistently • Honesty and transparency www.amicushorizon.org.uk

  14. Making homes, helping people AmicusHorizon Influencing the Board: the key relationship • Mechanics: • Joint meetings and social events, attend the other’s meetings • Joint projects • Using governance process to influence: standing orders, operating • regulations, decision making processes • Have a formal role for resident scrutiny • Relationships: • Essential to build with Board. Board have ultimate legal responsibility • Demonstrate the value Resident influence and scrutiny add – its all about outcomes www.amicushorizon.org.uk

  15. Making homes, helping people AmicusHorizon Lessons we’ve learnt • Governance structures and process are important but relationships across • the governance structure are more important • Can be tough for residents and staff at the start – changed attitudes • Realistic budgets and resources www.amicushorizon.org.uk

  16. Making homes, helping people AmicusHorizon Conclusions • Scrutiny is good for improving services. So • its good for residents and good for business • For AmicusHorizon Resident satisfaction • March 2013 = 95% • But how can we all take scrutiny to the next • level – what can we learn from each other? • Group work for 30 minutes: and then feed back www.amicushorizon.org.uk

  17. Making homes, helping people AmicusHorizon Group work for 30 mins then feedback On your tables discuss and agree: What scrutiny method gets the best outcomes for everyone? What are your top 5 scrutiny tips? Is there potential for residents of one landlord to scrutinise another landlord ? What lessons have you and / or your landlord learnt from scrutiny so far? www.amicushorizon.org.uk

  18. Making homes, helping people AmicusHorizon Feedback: 15 minutes www.amicushorizon.org.uk

  19. Making homes, helping people AmicusHorizon • Thank you from: • Beth Williams • Alison Wignall • Jo Robinson • AmicusHorizon – one team for the benefit of our residents BYE www.amicushorizon.org.uk

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