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Objectives

Implementing a comprehensive plan for business continuity during pandemics, addressing human resources, critical infrastructure, and communication strategies.

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Objectives

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  1. Objectives Definitions Statistics [Your Bank] Plan Training Testing

  2. Definitions Pandemic An epidemic (a sudden outbreak) that becomes very widespread and affects a whole region, a continent, or the world. Epidemic An epidemic affects more than the expected number of cases of disease occurring in a community or region during a given period of time. A sudden severe outbreak within a region or a group. Endemic An endemic is present in a community at all times but in low frequency. An endemic is continuous as in the case of malaria in some areas of the world.

  3. Influenza Respiratory Infection Transmission:Contact with respiratory secretions from an infected person who is coughing and sneezing. Incubation Period:1 to 5 days from exposure to onset of symptoms. Communicability:Maximum 1 to 2 days before to 4 to 5 days after onset of symptoms. Timing:Peak usually occurs December through March in North America.

  4. Influenza SymptomsRapid Onset of: Fever Chills Body aches Sore throat Non-productive cough Runny nose Headache Influenza is NOT the nausea / vomiting / diarrheathat people call the stomach flu.

  5. Influenza is a serious illness Annual deaths: 36,000* Hospitalizations: 200,000* 5 to 20% of general population infected. Those at greatest risk: Persons 65 and older Persons with chronic diseases Infants Pregnant women Nursing home residence *Average annual estimates during the 1990’s

  6. Influenza–Pandemic Global outbreak with: Novel virus, all or most susceptible Transmissible from person to person Wide geographic spread High absenteeism Extreme psychological impacts on the workforce

  7. Influenza–Pandemic Small businesses at greatest risk Pandemic will spread in waves, and the timing of the second wave varies. 1957–second wave 3 months after peak of first wave (Asian Flu) 1968–second wave 12 months after peak of the first wave (Hong Kong Flu)

  8. Pandemic WorldwideMortality Projections “No one knows how many are likely to die in the next human influenza pandemic . . .The numbers are all over the place." 2 to 4 million 20 to 50 million 36 to 177 million Dr. Klaus Stöhr Senior Virologist World Health Organization New York Times quote

  9. Facing Uncertainty How much warning will there be? How long will it take to create a vaccine?(4 to 6 months or 12 to 18 months) Once created, who will be vaccinated? How fast will the pandemic travel aroundthe world? What percentage of those infected will die?

  10. Perspective

  11. Spread of the 1918 Pandemic

  12. What prompted this type of plan? Interagency Advisory on Pandemic Influenza Preparedness FDIC FIL-25-2006; OCC 2006-12; OTS #237 (Issued March 15, 2006). The Advisory tasked us with creating a Pandemic Influenza Plan. The Pandemic Influenza Plan will be an addition to our Business Continuity Plan (BCP).

  13. Pandemic WorldwideWhat are the new issues to consider inBusiness Continuity Planning? When will the Pandemic portion of the BCP be activated, I.e.,triggering event? How will we handle the loss of people and services, instead of equipment? What do we anticipate to be the impact on our Human Resources policies? How do we keep open the lines of communication of an outbreak occurs?

  14. Activating Plan in Phases This is how we will activate the plan: Phase One: Current Situation Phase Two: Epidemic in Foreign Location Phase Three: Outbreak in the U.S. Phase Four: Outbreak Affects Critical Infrastructure Phase Five: After the Worst of the Outbreak

  15. Phase OneCurrent Situation Limit planning to stockpiling basic supplies. Hand sanitizer Kleenex tissues Latex gloves Etc.

  16. Phase TwoEpidemic in foreign location Briefings held with staff (discuss HR policies) Hold Staff meetings to review Pandemic HR policies. Discuss what staffing changes to be made. Identify what services to reduce or suspend.

  17. Phase ThreeOutbreaks in the United States Limit contact among employees. Split staff into teams Cancel face to face meetings

  18. Phase FourOutbreak affects critical infrastructure Full Plan Implementation

  19. Phase FiveAfter worst of outbreak Slowly move towards normal functions. Planning is not over until a vaccine is created and distributed.

  20. Critical Infrastructure Identify people-dependant processes and functions Staffing Teller Functions Retail Banking Lending

  21. Customer Communications Tools with which to communicate our plan and status to customers. Statement messages Website Outdoor signage Notices

  22. Pandemic Human Resources Policies During outbreak, several policies willgo into effect, including: Staffing and scheduling Compensation Staff communication

  23. Staffing and Scheduling All face to face meetings will be canceled when we reach Phase Three. Employee movement between departments will be limited in an effort to decrease exposure. Employee showing signs of illness will be sent home immediately. Any employee witnessing a fellow employee showing flu like symptoms should notify their supervisor immediately.

  24. Staffing and Scheduling If you are ill or suspect you are ill with the flu you should stay home. All staff members able to work will be split into "shifts" to ensure that there are enough employees to cover critical business process. Employees able to work from home will be instructed to do so. This may be an on again off again solution to cover needed positions at the bank. Bank hours will be changed to: Drive up: [type in details] Lobby: [type in details]

  25. Compensation Management and ownership understand that financial hardship will be a concern for all staff members. Therefore, during an outbreak, the following compensation polices will go into effect: Sick leave or PTO will be paid as follows: Forced leave will include: [type in details] Hazard Pay will be: [type in details]

  26. Staff Communication The bank is committed to ongoing and open communications with all staff members during times of crisis. In the event of a pandemic outbreak a voice mail [type in details] will be setup for all employees to report their status. The voice mail will be monitored to ensure there are enough employees to cover the needed positions at the bank. The bank is committed to maintain constant truthful communication.

  27. Testing The Pandemic Influenza Plan will be tested annually, including: Testing remote connectivity Testing cross training Tabletop testing

  28. Questions?

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