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Basic Communication Skills

Basic Communication Skills. A presentation by: Neelesh Kapoor. Objectives. By the end of this presentation, you will be able to: Understand the importance of communication Understand and use effective communication Explain the importance of Assertive Communication

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Basic Communication Skills

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  1. Basic Communication Skills A presentation by: NeeleshKapoor

  2. Objectives • By the end of this presentation, you will be able to: • Understand the importance of communication • Understand and use effective communication • Explain the importance of Assertive Communication • Apply techniques to develop Assertive Communication

  3. Tell me about… • The best job I ever had was… • The worst project I ever worked on was… • The riskiest thing I ever did was… • I feel like…

  4. Before we begin…. • Energy, Enthusiasm & Presence. • Full Participation. • Time Management Mobiles Silent Please!

  5. Sessions • The need for good communication • Communication process • Effective communication • Barriers to effective communication • Listening Skills • Assertive Communication • Benefits of Assertive Communication • Techniques to develop Assertive Communication

  6. What is communication?

  7. Communication • Is the transmission of things, ideas or feeling to the other person. • Usually implies both the intention to communicate and the means to communicate.

  8. Communication - Meaning • Communicaire (Latin) – Share • Communis (French) – Common • Communicate – impart, transmit, share

  9. Essentials of Communication • Communicator • Recipient • Intention of the message • Means of communication

  10. Open Communication • Are you taking a holiday this year? • Yes. • Where are you going? • Tenerife. • Oh how lovely, why did you choose Tenerife? • We went there three years ago and it was fantastic. • Why was it fantastic? • The hotel was exquisite, the views outstanding and the climate was brilliant. • Where were you staying? • ………..

  11. Closed Communication • Are you taking a holiday this year? • Yes. • Where are you going? • Munnar. • I’m going to Nainital. • We’ve been there before and had a wonderful time. • Hmmm.

  12. Results – Failed Communication • loss of time; • loss of respect; • loss of business; • loss of money; • loss of confidence; • loss of credibility; • loss of relationships; • loss of staff; • loss of trust; • loss of clients.

  13. Results – Successful Communication • feel good; • do their job well; • work well together; • feel motivated; • understand; • save time; • feel empowered; • assume responsibility; • share information; • Respect and trust

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