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Roger Fry rfry@wantec Tim Myers tmyers@wantec

Roger Fry rfry@wantec.com Tim Myers tmyers@wantec.com. Agenda. Introduction to WAN Technologies (WANTEC) WANTEC’s Products and Services When and How best to involve WANTEC on an opportunity Examples of past successes Primary Network’s Alliance Partnership Flow process and contacts

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Roger Fry rfry@wantec Tim Myers tmyers@wantec

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  1. Roger Fry rfry@wantec.com Tim Myers tmyers@wantec.com

  2. Agenda • Introduction to WAN Technologies (WANTEC) • WANTEC’s Products and Services • When and How best to involve WANTEC on an opportunity • Examples of past successes • Primary Network’s Alliance Partnership • Flow process and contacts • Pricing guidelines • Sales Order process • Customer Proposal of Work • Credit/Leasing options • WANCare Network Management Services • Questions and Answers

  3. WAN Technologies Background • Founded in 1994, Inc. 500 award winner in 1999 • Voice/Data Networking Integrator - specializing in WAN Implementations and Network Management • Product Line Expertise - Cisco (Silver VAR), Cisco AVVID, Adtran, Larscom, Kentrox, Quick Eagle, Polycom, Vertical Networks and Visual Networks • Current Customer base - 2,200 Corporate Logo’s • Acquired 10/5/01 by Willis Stein Telecom Acquisition Company • Strong technology orientation • Quality management platform • Outstanding customer relationships

  4. Integration Strategy Management Support Proposed Product Set Delivering Network Services: Strategy > Integration > Management > Support Integration Services: • Equipment Sales and Leasing • Installation • Project Management • Strategy Services: • Network Design • Management Services: • WANCare Support Services: • WANNet

  5. WANCare is a flexible and reliable network management solution for Enterprise market firms • WANCare is a flexible solution developed for Mid to Large market enterprises • Network monitoring, management, and optional reporting service • Customers can purchase either on-site or remote maintenance • WANCare has been extended over time to meet customer’s needs

  6. WANCare is a flexible and reliable network management solution for Enterprise market firms • WANCare is built to provide reliable service and complete functionality • Fully redundant infrastructure, including carrier facilities, power, and systems • World class technology platforms to ensure broad functionality • Concord reporting tools • CiscoWorks • Web-based reporting

  7. WANCare is a flexible and reliable network management solution for Enterprise market firms • Well-defined, tailored processes are developed to ensure the right solution for each customer • All processes are mapped to ensure consistent delivery • Customers review and modify the network management processes during the installation process, including notification guidelines for the WANTEC technicians

  8. WANCare Services/Functions • Network Monitoring(Up / Down / Proactive and Reactive) • Trouble Ticketing(Generation, Escalation, Repair) • Event Notification(Systems and Procedures) • Problem Resolution(Single Point of Contact) • Performance Management(Life Cycle Management, Network Trend Reports) • Information Management(Life Cycle Management of Customer Records Database) • Management of Carrier SLA’s

  9. Customers are provided web access to WANCare reports Overall Reporting Capability (visit http://www.wantec.com/ for a demo

  10. Sample WANCare reports

  11. Health Reports Health Reports Response in 1 to 5 second range for the majority of the day. Response over 100% of limit for entire day for this particular response path Extremely unhealthy response path due to low service availability and excessively high number of failed attempts

  12. Capacity Planning Build out capacity to support business demands Trend line indicates that total network volume is on the rise Trend analysis shows Phoenix to Denver 56K Frame Relay link to exceed Bandwidth threshold within 104 days

  13. Several underutilized Frame Relay links Spokane to Orlando FR link experiencing high volume combined with high congestion ROI Increase return on investment by more effectively allocating resources

  14. Link unavailable for 15 percent of the time for this week Latency never exceeded 70msec during the entire reporting period Weekly Health Report Ensure availability of critical resources

  15. Service Level Reports Reports Service Customer Report Site specific service level and performance summary Executive Report Summarize service level performance across an enterprise Business Unit Report Comprehensive report on ALL components of a particular business process or function IT Manager Report Detailed view of enterprise trends and service performance by business unit and individual devices

  16. Customizable Reports Customized Reports Custom MyHealth report created to show customer activity and levels of resource use. Total Bytes trend line shows dramatic increase over 3 month report cycle. Increased system and network capacity will most likely be required if this trend persists. Chart showing top 10 customers for Bits In for yesterday Bandwidth Utilization In or Out does not appear to be an issue for the immediate future

  17. What happens when a Network Event occurs? • HP OpenView Logs the Event and NMS Technician is notified; or NMS Technician proactively initiates case • Trouble Ticket created, populates Trouble Ticket Website, and remains open until closed by End User • Historical Information is available 7x24 over the WEB

  18. Sample trouble ticket report

  19. What happens when a Network Event occurs? • NMS Technician • Begins troubleshooting the problem, isolating the cause • NMS Technician fixes the problem remotely, or opens up a case with the LEC or Carrier, or dispatches repairman for onsite visit • NMS Technician contacts the customer within 30 minutes of receipt of alarm, providing nature of problem, possible cause, and current repair activity • Acts as a Single Point of Contact for Trouble Resolution, working with Tier 3 support

  20. WHY Buy WANCare Today? • Need for High Network Availability • Insurance and Security • Complement / Supplement IT Staff • Information Management / Carrier SLA Management

  21. WANCare Elements • Platform • HP OpenView / CiscoWorks • Concord / Sun Solaris • Systems • Trouble Ticketing Systems / Call Center • Help Desk / Escalation Procedures • People • Managers / Certified Technicians • SLA’s • Ongoing Reviews with customer

  22. WANCare Differentiators • One Stop Shop for Managed Network Services, Integration, Maintenance, and Carrier Services • Automated Systems for event notification, trouble escalation, backup of configurations and operating systems (customer notification and repairs initiated within 30 minutes of time of impairment) • Customer’s own, secure WEB Site for 7x24 access to Information Statistics, Report Generation, Trouble Ticket Info, and Databases • Call Center and Help Desk for customer problems • Wide Range of Applications supported and monitored over the WAN - incorporating Quality of Service Management • Problem Resolution via Single Point of Contact

  23. Benefits of WANCare • Minimize recurring WAN expenses • Reduce Network Downtime • Manage diverse hardware maintenance vendors • One resource for all maintenance and management of my network devices • Service level reporting and 24x7 NOC being proactive to my network management needs

  24. WANTEC can also provide End User with a full line of on-site and remote maintenance services • WANNet remote maintenance • Cost-effective standard (9x5) and premium (7x24) options are available • Customers have unlimited use of the 800# for access to WANTEC’s network of in-house technicians • Technicians have access to all customer equipment and configuration information to ensure effective service • Overnight replacement/repair services are available • On-site maintenance • Standard/premium options and unlimited 800# support are also available • WANTEC will dispatch field technicians if on-site service is required

  25. WANTEC provides Primary Networka complete network integration solution • Network design and installation services • Project management/coordination for all customer orders • Includes a remote site survey and coordination with Primary Network or other equipment vendors • Dedicated Life Cycle Manager for major opportunities

  26. WANTEC provides Primary Networka complete network integration solution • On-site and remote installation services • Staging, programming, burn-in, and testing • Router Configurations • Firewall Configurations • Equipment based VPN configurations • Network Addressing Schemes • IP voice over configurations • Remote installations managed from our St. Louis operations center • On-site installation services • Managed through our St. Louis operations center • Provided through a partnership with a nationwide network of 7000 technicians with diverse technical, industry, and networking experience

  27. Extensive pre-sales engineering support develops the right customer solutions • Teaming approach to opportunities with Primary Network • 1:4 pre-sales engineer to sales rep ratio • Technical consulting and needs analysis • Network engineering design and diagrams • Timely proposal turnaround • Telephone and On-site Pre-Sales Conferences

  28. Typical Network Applications • Transport and infrastructure • T1 Multiplexing • Frame Relay • ATM • Internetworking/routing configurations • VPN • Security/Firewall • LAN switching • Applications • Internet access • Voice & Video over Frame/IP • Remote Access • IP Telephony

  29. Business Partners • Cisco (Routers, Switches, VPN, Firewall, Access servers, ATM, VoX, DWDM, Wireless, Network Management) • Adtran (DSUs, CSUs, Multiplexers, FRAD’s, VPN, Internet Security, ISDN, channel banks) • Visual Networks (ASE DSU/CSU’s, Visual Uptime) • Polycom (Video over IP) • USR/3Com (modems, access) • Larscom (DS-3 or greater MUX) • Kentrox (DS-3 or greater MUX) • Websense (URL Filtering)

  30. Benefits of working with WANTEC • A full suite of network integration and network management services • Effective, reliable and creative solutions for you and your end user customers • A flexible partner willing to develop new solutions as opportunities emerge • Competitive pricing

  31. Superior customer service –for Primary Network and your end users– is our focus • A strong customer service attitude is part of WANTEC’s process and culture • Processes are defined to ensure consistent service • All installations are project managed • Customer surveys are conducted after every install • Ongoing customer satisfaction surveys are conducted in order to • Continuously improve performance • Measure results • Define new objectives • Over 90% of customers would recommend WANTEC to others • WANTEC Customer Satisfaction Study (9/24/01)

  32. WANTEC Customer Referrals • “Ease of working with them and flexibility.” • “Like the techs’ responsiveness.” • “Very knowledgeable, completed work quickly, friendly on the phone, exceeded expectations.” • “They have the expertise to handle the different systems we have.” • “They are attentive to detail and respond to our problems very quickly.” • “Very competent, quick response to my questions.” • “When we need service, they have the knowledge.” Source: WANTEC Customer Satisfaction Study 9/24/01

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