Air Botswana’s Frequent Flyer Program

1. Air Botswana’s Frequent Flyer Program

2. Teemane Club • Air Botswana’s Frequent Flyer Program, • It aims to recognize and reward frequent flyers with free travel and special benefits. • Membership is free. • Only individual adults of 12 years and above are eligible to join • Teemane club is categorized into 4 tiers, being Blue ,Silver, Gold and Diamond • Interested individuals may apply through our website at www.airbotswana.co.bw • Miles/Points do not expire but member status will either be upgraded or down graded annually

3. Blue Tier BLUE Card- 0-8000 miles There is no expiry date, member earns 200 bonus points once accounts is activated. Benefits • Earn status bonus points on tickets purchased on BP • Redeem miles for ticket purchase for member or companion • Member only qualifies for a card after 3rd flight

4. SILVER TIER Silver card is attainable at 8000-15000 miles Card expires after a year, member earns 300 bonus points at attainment. Benefits • Priority on waiting list • Priority tag on baggage • Extra baggage allowance based on weight system of 5kgs • Priority boarding

5. GOLD TIER Gold card is attainable at 15000-30000 miles The card expires after a year and 500 bonus points is awarded at attainment Benefits • Priority on waiting list • Priority tag on baggage • Extra baggage allowance based on weight system of 10kgs • Priority boarding • Dedicated Assistance Number • Access to business lounge

6. DIAMOND TIER A diamond card is attainable at 30 000,the card expires after 2 years, Bonus miles of 700 are given at attainment Benefits • Highest priority on waiting list • Priority tag on baggage • Extra baggage allowance based on weight system of 15kgs • Priority boarding • Dedicated Assistance Number • Access to business lounge on Air Botswana operated flights at Gaborone and Johannesburg members may invite 1 guest to join them at the lounge • Express courier service for membership material

7. Member Types • Prospect member: - All members will remain as prospect and only become active on first flight. In all • cases permanent plastic membership card will be sent only after member makes third flight. • Ghost members: members who used temporary cards before they were enrolled by the back office, they get registered through DCS and continue to earn points and can only be activated when their accounts are updated at the back office • Dormant member:- members can become dormant due to inactivity. Such accounts will be set to • dormant at specified periods. • Membership Expiry: - Membership does not expire for the Blue Tier. However members at • Silver, Gold and Diamond, will have their status downgraded or upgraded annually according to activity or suspended if they have not flown for 24 months • consecutively, and the account will be expired after 36 months of inactivity. • Expired accounts will be kept on the FFP system and can be activated at the Blue level. • Blacklisted member: - A member can attain this status especially where instances of fraud are • detected.

8. Joinining The Program • Web registration. Log onto www.airbotswana.co.bw • Click on About Teemane Club and log in as new member to retrieve a registration form in window. After successful completion a temporary card with a membership number will automatically be generated by email within 24 hours of your enrolment. • This account will remain prospect until first flight is taken to activate membership. The email field is compulsory on the web • Application form. • These can be collected from any of our sales offices or check-in points • A temporary membership card with a membership number is attached to the enrolment form .Member is supposed to detach and use this card until they receive a permanent plastic card after the third flight.

9. Manual Tiering Manual Tiering (Programme Administrators) • A written motivation is required. The manual tieringWorkflow must be initiated. The workflow automatically notifies the Program Administrator about the tiering request. If approved the administrator will complete the Manual Tiering process and conclude the Workflow. If the motivation is insufficient or not approved the Programme Administrator will add an applicable comment in the Workflow and finalize the process.

10. Redemptions The following redemption rules will apply: • Sector based redemptions will apply throughout our network • Redemption class will be ‘U’ • Infant tickets will be seen as normal adult redemption tickets if the infant needs a seat; • Return fare is double redemption Miles; • Open Jaw tickets will not be allowed

11. Redemption Reversals • Redemption Request Reversal is allowed. This option is available if Members have not already used (flown) the redemptions requested. On reversal 500 Miles will be deducted from the Member accounts for voluntary cancellations; the balance of the Miles will be credited to the Members account. The penalty of 500 Miles will apply for all tier level Members where the member has voluntary cancelled the booking.

12. Member Transactions • Members must quote their FFP numbers when making their reservations or during the check-in process. After Flight Closure the airlines Departure Control System (DCS) generates a Frequent Traveller List (FTL). This FTL message is automatically sent to the Loyalty Plus Type B Address. This FTL message is interpreted and the programme rules are applied to the records that contain valid FFP numbers. • This interface is “real-time” and allows members to view Miles allocated to them within moments of flight closure. The member’s booking class is verified by matching the FTL data received with the PNR data. PNR data is received daily.

13. Redemption Reversals • Redemption tickets are valid for 3 months only. Redemption Request Reversals will be allowed. • This option will only be available if the member has not already used (flown) the redemption requested. The following will govern the refund of redemption tickets: • Non-expired Redemption tickets will be refunded (Points and taxes) on a Reversal, but a percentage of the Points applicable for the specific Redemption will be forfeited. The charges for the different Tier levels are as follows: •  The charges for the different Tier levels are as follows: • Blue Tier = 25% • Silver Tier = 20% • Gold Tier = 15% • Diamond Tier = No charge • Expired Redemption ticket will not be refunded.

14. Automatic Member Accrual • Reservations agents will include membership numbers using the applicable SSR entry in the member’s PNR. The SSR’s are: • FQTV for members flying on normal tickets; • FQTR for members flying on Redemption tickets and; • FQTU for member who are using Points to upgrade their class of travel. • Members will also quote their Air BotswanaFrequent Flyer membership numbers during the check-in process. If the membership number was not included on the PNR, the check-in agent must add the membership number during the check-in process. Once the flight has closed the Departure Control System will generate a FTL message in the standard IATA format.

15. Retroactive Transactions • Members may request that transactions be added to their accounts retroactively in the event that it was not allocated previously. These requests can be facilitated: • Via the Member Website; • By calling the Call Centre; • By sending a letter or FAX.

16. Extras • Card Replacement Card replacement will be allowed for all tier levels at a cost of BWP 100 per member. • Tier Fulfilment Once the member tiers to the next level they would be advised through letters with new cards maintaining the same numbers.