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Online Quality Learning Community (OQLC): 3 + 1 BS Professional Development

Online Quality Learning Community (OQLC): 3 + 1 BS Professional Development Dr. John W. Sinn, Professor jwsinn@bgnet.bgsu.edu Quality Systems Specialization, BGSU www.bgsu.edu/colleges/technology/qs James Madison University March 24, 25, 2004 Topics 1. Recent QS changes, evolving OQLC

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Online Quality Learning Community (OQLC): 3 + 1 BS Professional Development

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  1. Online Quality Learning Community (OQLC): 3 + 1 BS Professional Development Dr. John W. Sinn, Professor jwsinn@bgnet.bgsu.edu Quality Systems Specialization, BGSU www.bgsu.edu/colleges/technology/qs James Madison University March 24, 25, 2004 Topics 1. Recent QS changes, evolving OQLC 2. Current status, new courses, more 3. The courseware, toolkits 4. Assessment relationships 5. OQLC next phases, future emerging

  2. Recent QS Changes, Evolving OQLC • Quality Systems Specialization (QS) Initiated Spring, 2002 • Started as Applied Quality Science, 1990’s • Associate degree holders, “3 + 1”, non-traditional • QS 326, 327, 426, 427, core knowledge forms basis • Based on, around, ISO 9000 rubrics, values • American Society for Quality (ASQ) highly integrated • Quality Engineering, Quality Services (highly flexible) • QS minor, proposed QS Certificate, totally web-based • Becoming Online Quality Learning Community (OQLC)

  3. Recent QS Changes, Evolving OQLC Online Quality Learning Community evolved as QS curriculum was changed, since about 2000. Three objectives define the long term efforts of OQLC: Objective 1: Develop electronic portfolio assessment as foundational to learning community Objective 2: Operationalize ASQ core knowledge, BS degree completion, professionally Objective 3: Broaden, enhance OQLC network, engaging key partners to build community

  4. Recent QS Changes, Evolving OQLC • Currently developing OQLC infrastructure • New courses developed, existing curriculum changed, totally online • Electronic, flexible, transportable, not traditional, not residential • OQLC uses new “Express Transfer” system • Early assessment to assist in transfer process, electronically done • Student self assessment is in first course, career objectives solidified • Other OQLC infrastructure in the works……. • Web-based portfolio development, assessment systems • Electronic co-op supervision, research course supervision • ASQ sections, student branches, key OQLC elements • Much emphasis on standard procedures, documentation as QMS

  5. Recent QS Changes, Evolving OQLC What does this mean instructionally? • Non-traditional recruitment for 3+1 associate transfer • Two courses per year, total 35 hours minimum, at BGSU • Technical leaders, via ASQ, collaborating, improving • Manufacturing, non-manufacturing, project, research • Electronic infrastructure, Blackboard delivery system • Portfolio systems assess, reflect core knowledge, as QMS • ISO/QS core knowledge, quality functions, applied Complete BS degree focused in QS, totally web-based……

  6. Recent QS Changes, Evolving OQLC • QS Core, Online Quality Learning Community • QS 326: Data-based Improvement • QS 327: Process Documentation Systems • QS 426: Quality Change Services • QS 427: Synchronous Quality Planning • Three lean courses in OQLC, still under development • MFG 3XX: Geneology of Lean • MFG 3XX: Time-based Management • MFG 4XX: Foundations of Lean Manufacturing • At least three additional courses in the works……. • QS 316: Quality e-commerce Culture • QS 437: Quality Systems Assessment Seminar • TS 495: Technical Research Project

  7. Toolkits, CD Courseware • Six sets define core, overview 42 tool courseware system: • Primer Tools • Cultural Tools • Data Tools • Documentation Tools • Service Tools • Synchronous Tools • Manufacturing and non-manufacturing emphasis • Digital, MS Word, CD format, based on office suite • Entire text or supplement, facilitate and guide work • Online use design, optimum flexibility, e-commerce • Communication, electronic and/or traditional interaction

  8. Toolkits, CD Courseware • Technical project, applied research, broad-based • Primer: overviews system, core knowledge, start point • Cultural: broad change, leadership, transformation • Data: six sigma problem solving, decision-making • Documentation: problem solving, kaizen, lean, ISO • Service: data, documentation in service functions • Synchronous: product launch, robust analysis, capstone • Facilitates team project focus, hands-on, reality based • Quality management system, Baldridge rubrics • Research orientation, empowered leadership, excellence • Advanced problem solving, technical management • Portfolio assessment process, continuous improvement

  9. ISO Total Quality, Baldridge Leadership Context, Continuous Improvement Analysis, Global Views, Values Quality Management System Integration, Pragmatic Field Information Interaction, Problem Solving, Decision Making Synchronous Tools, New Product Development Documentation Tools, Lean Resource Management Measurement Analysis Improvement Applied Research, Project Team Primer Inputs Professional Outputs Data Tools, Six Sigma Service, Tools Manufacturing, Non-Manufacturing Management Responsibility Product Realization Communication, Internal, External, E-commerce Disciplined Knowledge, Research And Development Cultural Change, Industrial And Academic Core Values Model System: Industrial Technologists’ Toolkit For Technical Management Toolkits, CD Courseware

  10. Toolkits, CD Courseware Toolkits help teams build project portfolio for assessment 1. Student Teams Form, Get Started, Do Project 2. Use Tool Information, Do Project Applications 3. First Tool Done, Build On Format In Applications 6. Six Tools, Two Phases, Evolve Team Portfolio 5. Assess, Improve, Grow QMS, Knowledge 4. Assess First Tool, Review QMS As Portfolio

  11. Assessment Relationships • Courseware facilitates, guides development of portfolio: • Team oriented, collective work, not individual focused • Individual is identified by name in broader collaboration • Grown as knowledge, over course, project deliverables • Improved iteratively, based on assessment feedback • Courseware has quality system infrastructure, discipline • Portfolio structure is in courseware to guide assessment • Portfolio accumulatively built as multiple tools, phased • Each tool is addressed, critiqued, as key assignment

  12. Assessment Relationships • Tools, as courseware, conclude with applications: • Interpret, reflect tool content, experience of project • Synthesizes team communication, management, QMS • Work done in “tables” format, individually, team • Table format “collects” data, documentation • Assessed by others, compile based on each others’ work • Improvement heavily based on courseware structure • Iterative processes done in electronic shell, by design • Portfolio emerges collectively, best practices assessed

  13. Assessment Relationships One tool form, Regular Critique Assessment (RCA)…… 1. Regular Critique Assessment (RCA’s) 2. RCA’s Are Built On, Grown With Each Tool 3. Grow Knowledge, Assess Work In RCA’s 6. RCA’s Improve, Format As Portfolio 5. Raise Questions, Assess Own Project 4. Analyze, Synthesize, Information, Apply Project

  14. Assessment Relationships Second tool form, Standard Dedicated Audit (SDA)…… 1. Standard Dedicated Audit (SDA’s) 2. SDA’s Are Targeted To Each Tool Content 3. Grow Knowledge, Assess Areas Specifically 6. SDA’s Assess Project, Do Portfolio 5. Raise Questions, Assess Own Project 4. Analyze, Synthesize, Information, Apply Project

  15. Assessment Relationships Portfolio development by teams, individuals, related……… 1. Team Does Project Work In Most QS Courses 2. All Do Tool Work Individually, Coordinated 3. Individual Merges All Work, E- portfolio 6. E-portfolio Shows Career Objectives As Being Met 5. This Has Co-op’s, Certification, Others 4. Individual Forms Own E-portfolio In QS 437

  16. OQLC Next Phases, Future Emerging Build infrastructure, relationships with two year schools, and various industrial partners, to further define and initiate OQLC, as a larger statewide entity, and beyond.Broad relationships provide a quality system, assessment system model, with ASQ as a key partner. Project is set to begin tentatively, 2003-2004, based on proposal through College of Technology and Continuing Education, BGSU.

  17. OQLC Next Phases, Future Emerging Challenges and opportunities remain………… • Use of student fees, other creative funding • PC laptop as key infrastructure, same hard and software • Annual (e) conference to show “best practice” knowledge • Marketing, communicating the idea, recruit…….. • Working with ASQ, national, sections, student branches • Doing assessment, portfolio construction, • Cultural change…………..others Key measurables, data collected, will document progress

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