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Public Service Delivery-How can we raise the bar?

Public Service Delivery-How can we raise the bar?. Ian Trenholm, Chief Executive, RBWM. The problem with now. The recession The search for faster horses Operating beyond public imagination Unaffordability of Current (post war) business model

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Public Service Delivery-How can we raise the bar?

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  1. Public Service Delivery-How can we raise the bar? Ian Trenholm, Chief Executive, RBWM

  2. The problem with now • The recession • The search for faster horses • Operating beyond public imagination • Unaffordability of Current (post war) business model • The rise of inter-agency efficiency and the need for ‘better plumbing’ • …and we don’t help ourselves by not valuing information

  3. Where do we need to be? 21st century business that in terms of resident satisfaction and effectiveness stands comparison with the best organisations anywhere in the world – competing with shops / airlines / insurance companies, etc

  4. But what does that really mean…. • Policy • Transparency – e.g. spend profile, energy usage • Process • Make them risk based – don’t make a meal of things • Assume everyone is NOT a liar and a cheat • Technology • SaaS, the cloud, eBay et al • Default to everything is web based and publicly available – the “Transparency dividend” – enables cheap inter-agency working…..even if public aren’t interested

  5. Final thought “Dogs bark at things they don’t understand” If “you are your behaviour” then being transparent demonstrates intent to improve and an honest competence

  6. Public Service Delivery-How can we raise the bar? Ian Trenholm, Chief Executive, RBWM

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