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Thomas McQuillan Deputy Secretary Department of Information Technology August 5, 2009

Microsoft Exchange Transition and Hardware Refresh Presentation to the Project Certification Committee. Thomas McQuillan Deputy Secretary Department of Information Technology August 5, 2009. Exchange history. June 2005 "Go Live" consolidation of 60+ agency email systems

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Thomas McQuillan Deputy Secretary Department of Information Technology August 5, 2009

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  1. Microsoft Exchange Transitionand Hardware RefreshPresentation to theProject Certification Committee Thomas McQuillan Deputy Secretary Department of Information Technology August 5, 2009

  2. Exchange history • June 2005 "Go Live" consolidation of 60+ agency email systems • August 2005 Implemented BlackBerry Enterprise Server • Two major outages, January 2006 and January 2009 (During Legislative Session) • Six (6) Additional Exchange Front-End servers deployed since June 2005 • Four (4) Additional Microsoft ISA 2004 servers deployed since June 2005 • One (1) Additional BlackBerry Enterprise server deployed since June 2005 • One (1) Direct Attached Storage replaced since June 2005 • Several major software upgrades since June 2005 • Assessment and Design by Orion / iniCom

  3. Exchange history • Basic email message, calendar, public folder, ActiveSync mobile device • 20,000 Outlook Web Access, Zero (0) Outlook 2003/2007 clients • Strict message hygiene policies • 32-Bit Hardware Architecture, 2 GB Fibre, 1 GB network • 100 MB Primary Storage / 500 MB Extended Storage • SMTP Relay service • Enterprise Vault (Separate Storage) • Custom Help Desk web application • Dell CX700 (SAN) for primary mailbox storage and backup stage • SAN and initial servers are leased

  4. Current state • Primary storage is over allocated • Extended Storage is 15% utilized • 65-70% of clients use Outlook 2003 / 2007, not OWA as expected by design • User connections exceed set warning thresholds daily (Staff manually load balances connection between 10 exchange servers) • 95% of hardware is 32-Bit only. • Important upcoming dates • December 2009 • Dell CX700 and initial servers leased ends, out-of-support / warranty • Microsoft Premier Support Ends • January 2010 • Microsoft Software Assurance Expires • 30 Day Legislative Session • June 2010 • Microsoft Antigen Expires • 5-year initial contract ends • Virtualization • Two BlackBerry Enterprise Servers in production • Seven Microsoft ISA 2006 servers expected within 30 days. • Three other miscellaneous application servers • State of New Mexico, DoIT Owned Licenses • Exchange 2007 • Enterprise Vault 8.0 • ISA 2006 • Windows 2008 • Forefront for Exchange 2007 (Replace Antigen for Exchange 2003)

  5. Future State • Microsoft Exchange2007 64-Bit (considered a transition, not an upgrade) • Increased user mailbox storage (expected minimum is 750MB) • New SAN • 99% virtualization • Five 9s (99.999%) High Availability • Network Load Balance for Microsoft ISA, Microsoft Exchange Client Access Servers and HUB transport servers • Microsoft Continuous Clustering Replication (CCR) for Microsoft Exchange Mailbox Servers • VMware virtualization production and solutions • Fault Tolerant SAN • 24,000 Outlook 2003/2007 clients and 5,000 OWA clients • Minimum 45 Day journaling • Re-designed / developed custom help desk web application • Self help services • Increased scalability • Increased user capacity • Potential for new servers and increased revenue • Email Retention (Email Archiving) • Email Encryption • SharePoint Services • Office Communication Server

  6. Objectives • DR Center • High Availability • Archieval/Retrieval (FOIA/IPRA) • The primary object is transition from Exchange 2003 email system to Exchange 2007 email system including a hardware refresh. The Exchange 2003 and Exchange 2007 are required to run parallel. Exchange 2007 requires 64-bit server hardware.

  7. Services Provided Standard email send, receive and calendar Secure Socket Layers (SSL) 45 day journaling SMTP Relay for application servers, network devices, Xerox machine BlackBerry and ActiveSync mobile device Self help such as password management Help Desk web application Agency email administration Message Hygiene Minimum 750 MB mailbox quotas Public Folders Outlook Web Access

  8. Major risks • RFP not awarded or not awarded in a timely manner • Limited staff could be reassigned to support day-to-day operations of current email system • Current equipment no longer under warranty/support

  9. Resources • E-Mail technical staff • 1 Exchange / System / Supervisor • 2 Exchange / System Administrators • Project Manager will be contracted • IV&V services will be contracted • Web Developer

  10. Schedule • Contract award Oct 2009 • Architectural Design Nov 2009 • Purchase (hardware & software) Dec 2009 • Installation/Configuration Dec 2009 • Integration/Testing/Acceptance Feb 2010 • Transition Mar 2010

  11. Budget • Laws 2009, House Bill154, Section 27 (2) • Supported by Severence Bonds • Total budget is $2,100,000 • Project Manager $75K • Professional Services $100K • IV&V $100K • Training $25K • Transition & Hardware $1,700K • Reserve $100K

  12. Thank You……. Questions?

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