Mr Alan Siu, Deputy Secretary for Information Technology and Broadcasting

1. Presentation on“e-Government Policy and Strategy”ITSD “Government Through the Portal”Conference and ExhibitionFriday, 20 April 2001 Mr Alan Siu, Deputy Secretary for Information Technology and Broadcasting

2. Policy Objectives of E-Government • Changing conventional approach of service delivery • Breaking down bureaucracy between departments • Customer-oriented and one-stop services to the public • Driving the adoption of e-commerce in private sector 2

3. Definition of E-Government An on-going process of transformation of government towards the conduct of internal operations and provision of servicesto the public via electronic means so that government services are provided in an anywhere and anytime manner. 3

4. Key Elements of E-Government Strategy • To set target for electronic public service delivery • To identify and drive flagship projects • To review institutional framework • To secure top management support 4

5. Key Elements of E-Government Strategy (continued) • To enhance internal IT infrastructure • To drive staff training and development • To focus on business process re-engineering • To break down bureaucracy and implement joined-up projects 5

6. E-Government Targets All appropriate Federal Government services capable of being delivered electronically to be delivered via the Internet by 2001 (Australia) All key Government services fully on-line by 2004 (Canada) 100% of government services (with exclusion for policy or operational reasons) carried out electronically by 2005 (U.K.) Where feasible all counter services available electronically by 2001 (Singapore) Provide public access to government services and documents by 2003 (U.S.A.) 6

7. E-Government Targets Targets must be achievable and realistic • 90% of low value government procurement should be electronic by March 2001 Modernising Government White Paper, March 1999 • 90% target was always “aspirational” • 40% of low value procurement through the use of credit cards Computer Weekly, 15 February 2001 7

8. E-Government Targets A comprehensive survey • Confine to those services which have a public interface • Confine to those services which are amenable to the electronic mode of delivery 8

9. E-Government Targets Common types of services • Service Types include - • booking of services or appointments • submitting applications • submitting returns • changing particulars • making payment • making enquiry • making appeal • lodging complaint 9

10. E-Government Targets Common delivery channels of e-option • Electronic Service Delivery (ESD) • Electronic Data Interchange (EDI) • departmental web-based interactive services • e-payment via ATM / kiosk / phone / Internet • ordinary e-mail • e-form submission • Interactive Voice Response System (IVRS) 10

11. E-Government Targets Caseload approach Service Number Annual Caseload E-option Filing of Salaries Tax Returns for Individuals One service 1,870,000 Available Application for Trade Marks Registration One service 265,000 Not yet available Application for Fishing Licence One service 6,300 Not yet available By service types: 33% services e-option available By caseload: 87.3% services e-option available 11

12. E-Government Targets Survey result • 1,369 services identified • 188 million transactions per annum • 65% services now already have an “e-option” • Not justified to aim at a target of 100% • Will promulgate a measurable, progressive and realistic target for providing e-option to services • Review the target 12

13. Flagship E-Government Projects Four focal areas of development Government-to-Citizen (G2C) Government-to- Government (G2G) Government-to- Employee (G2E) Government-to-Business (G2B) 13

14. Government-to-Citizen (G2C) Enhancement of public service quality 14

15. Government-to-Business (G2B) Enhancement of business environment 15

16. Government-to-Employee (G2E) Foster an e-government culture 16

17. Government-to-Government (G2G) Enhance administrative efficiency 17

18. E-Government Institutional Framework • Reorganise existing resources from ITSD and other supporting agencies (e.g. MSA and EU) to form a dedicated unit supporting E-Government • Set up high level steering and monitoring mechanism, led by SITB, to oversee implementation 18

19. Top Level Commitment Top level commitment essential to success • Visible leadership from the top • Strong steer and drive from ITBB • Commitment and ownership of heads of departments 19

20. Government IT Infrastructure A robust Government IT infrastructure to support e-government • Government Office Automation Extension Programme (GOAEP) • Government Backbone Network (GNET) • Central Internet Gateway (CIG) • Central Cyber Government Office (CCGO) • Government Public Key Infrastructure (GPKI) • Government Systems Architecture (GSA) 20

21. Training and Development Foster an e-savvy culture and e-enabled workforce • E-Government brings new way of business operation and new culture in service delivery • E-Government as a core element of training courses • IT skills training • E-learning through Cyber Learning Centre 21

22. E-Government through Portal Our Public Portal - ESD • Three mega channels • Nine service types • Nearly 30 departments and public agencies • Interactive search 22

23. E-Government through Portal Our Internal Portal - CCGO 23

24. Promulgation of E-Government Strategy Formal announcement of the E-Government Strategy • Promulgation of Revised Digital 21 Information Technology Strategy • Briefing for bureaux and departments • Briefing to Legislative Council Panel on Information Technology and Broadcasting 24

25. Thank you