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Doing Power

Doing Power. Presenter: Edward Pegg IATEFL BESIG DAY 9 th April 2013. Arrogant. Uncooperative. Judgemental. Start from the inside out (Steven Covey) How others react? How am I responsible? What can I change?. Arrogant I’ve…. Humble So you’ve…?. Uncooperative But I want to….

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Doing Power

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  1. Doing Power Presenter: Edward Pegg IATEFL BESIG DAY 9th April 2013

  2. Arrogant Uncooperative Judgemental

  3. Start from the inside out • (Steven Covey) • How others react? • How am I responsible? • What can I change?

  4. Arrogant I’ve…

  5. Humble So you’ve…? Uncooperative But I want to…

  6. Humble So you’ve…? Collaborative Let’s sit down together and…

  7. Humble So you’ve…? Collaborative Let’s sit down together and… Judgemental You should have…

  8. Humble So you’ve…? Collaborative Let’s sit down together and… Constructive Next time…

  9. A Case Study - Tatiana • Communication Style • Direct • Dominant • Persistent • The Reaction? • Annoyance • Argument • Withdrawal Tatiana was confused

  10. Dominance or Fear? • State your purpose • basically… I think… as you know… • Give more information • I mean… for example… so… • Restate • so what I’m saying is… so let’s… so why not…

  11. Add these words to the message below: So, what I’m saying is… Basically… I mean… The team’s performance has been poor. We missed our targets by 35% last quarter. We need to find a way to improve performance. How do these phrases change the message?

  12. Reorganise the sentences to make a clear message: • So, what we need to do is go back to • the client for more information. • For example, we don’t know how many users • will be using the system. • Well, we don’t have enough information • to complete the specification.

  13. Managing Others • Reformulation • so you feel… so what you’re saying is… • Agree - Disagree • I see what you mean but… I understand but… • Softening & Hedging • it is – it might be, that’s a problem – that’s a bit of an issue

  14. Comment on these ideas to show understanding: • We need to speak to finance before making a decision. • So, you feel it’s about finance? • We could speak to the client again. • 3. I’d like to look at the project plans again. • 4. Can we delay the decision? • 5. I’m not sure talking to the client is a good idea.

  15. Practising Vagueness Soften the sentences using the words in the box That’s difficult I think we have a problem That’s going to be an issue Can we come up with an alternative? I need time to think about it How do these expressions change the force of the sentences?

  16. Results? • More listening • More respect • More experimentation

  17. I choose differently! (Steven Covey)

  18. Email: edpegg@hotmail.com Twitter: @edpegg Facebook: Ed Pegg Blog: www.talkingbusinessinternationally.wordpress.com

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