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There’s an API for That?!!! Prepared by Opus Research/Internet2Go

There’s an API for That?!!! Prepared by Opus Research/Internet2Go Presented by: Dan Miller, Sr. Analyst. Mixed Messages about “Voice”. The voice channel is a commodity Zero growth for network operators Source of friction in contact centers NLU and ASR called “expensive” Not so for mobile

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There’s an API for That?!!! Prepared by Opus Research/Internet2Go

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  1. There’s an API for That?!!! Prepared by Opus Research/Internet2Go Presented by: Dan Miller, Sr. Analyst

  2. Mixed Messages about “Voice” • The voice channel is a commodity • Zero growth for network operators • Source of friction in contact centers • NLU and ASR called “expensive” • Not so for mobile • Supports search, games, messaging, social activity • More fun-and-games • Music and motion • Ultimately ID management and authentication and verification

  3. Transformation at Alcatel Lucent

  4. Even MSFT is getting more accessible

  5. What do you look for from an API provider • Source code • Sample applications • Blogs, forums, assistance from SMEs (subject matter experts) • Stats on usage and who’s doing what • What else? Attendee poll

  6. Contact How to Reach Us • Dan Millerdmiller@opusresearch.net415.904.7666 www.opusresearch.net Twitter: @opusresearch www.internet2go.net @dnm54 www.voicebiocon.com

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