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Summery Quality Management System Product & Quality Objective Customer Complaint control Customer Satisfaction control Continual Improvement Recent Management Review Opportunity for Improvement. Management Review For CARES & DCL. 2008. 07.28 Pohang Works. Summary. Source: QA team. QMS.
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Summery • Quality Management System • Product & Quality Objective • Customer Complaintcontrol • Customer Satisfaction control • Continual Improvement • Recent Management Review • Opportunity for Improvement Management ReviewFor CARES & DCL 2008. 07.28 Pohang Works
Source: QA team QMS 2008.1/1~6/31 <improvement progress> <Result of system check>
Product & Quality Objective Source: Pohang_ Production & delivery control team [ 2008 Objective vs Progress] 2008.1/1~6/31
[ 2008 Objective vs progress] Source: Pohang_ Production & delivery control team 2008.1/1~6/31 As performance of operating profit exceeded its objective(12.06) by 43.4%, the objective of the 2nd half of the year is revised. ▶ Revised business plan and objectives for 2nd half of the year- 14.31%
Source: QA team Actions for customer complaints 2008.1/1~6/31 Number of complaints received
SteelCLAIM ZERO Improvement rate for complaints100% - 8 complaints/actions taken for all of 8 complaints received Maintaining continuous improvement activities ▶ Meeting for quality improvement and corrective action
Customer satisfaction survey Source: Bar and section production & sales planning team • Since year 2005improvement is achieved in many ways, however “overall” improvement is relatively more needed. • Efforts for Price satisfaction”and “Understanding of manufacturing process” are required.
Source: Quality management team Continual improvement activity 2008.1/1~6/31 Objective of Pohang Works: 19.2 mill. US$ Performance: 8.9mill. US$ ( 47% ) Reduced waste Improvement Objective: 190.2 mill.US$ Performance: 8.9mill.US$ Routine waste Operating waste Plan 2.4 Mill.$ 2.3 Mill.$ 2.9 Mill.$ 2.3 Mill.$ 1.8 Mill.$ 1.5 Mill.$ 2.2 Mill.$ 2.7 Mill.$ 0.1 Mill.$ 0.3 Mill.$ 0.13 Mill.$ 0.39 Mill.$ 0.92 0.16 1.38 0.7 억 1.36 0.7 0.63 0.82 1.16 0.06 0.12 0.05 0.07 Actual 2P Production Steelmaking team Section production Bar production Plate maintenance Bar & Section maintenance Electric control Pro. & delivery control Quality control Quality assurance Management part 1P Production
Continual improvement activity– level, type Level Type A B C D
Continual improvement activity– core task team Yonggari Task team Turtle Task team 12 task team exl. pilot Excellent Good EAF-A Task team HanUri B Task team RenovationB Task team ACE Task team Need improvement Average OHC Task team Skyping Task team Hanmaum Task team Sinbaram Task team CC-D Task team ▶ Continue bottom up improvement activity by awarding excellent task team
Progress of last year Source: QA team Improvement status of IMS Apr. 2007~ Nov. 2007
To do list for improvement Source: QA team Increase of internal auditors 2007 2008 ■ Status Currently only system control department in Pohang Works carries out internal audit for entire company. ■ Request For internal audits to other works, mutual audit and exchange of internal auditor would be beneficial for effectiveness and benchmarking ■ To do list - Training to qualify internal auditors (Incheon, Busan) ■ Reflection on internal audit When internal audit is planned, newly qualified internal auditors should participate as an audit team member.
