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…. THE (HE)ART OF STORYTELLING. Mission - IMPOSSIBLE?. EXERCISE…. Consistent Messaging “pays off”. Lingo/Acronyms Language Shortcuts Insiders vs Outsiders Veterans vs New Hires HDQ vs Field Franchise/Franchisee. PLEASE (DON’T) ASK ME!. PREDICTABLE QUESTIONS WELCOMED QUESTIONS
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Consistent Messaging “pays off” • Lingo/Acronyms • Language Shortcuts • Insiders vs Outsiders • Veterans vs New Hires • HDQ vs Field • Franchise/Franchisee
PLEASE (DON’T) ASK ME! • PREDICTABLE QUESTIONS • WELCOMED QUESTIONS • I HOPE THEY ASK ME….I GOT THIS QUESTIONS • PLEASE, PLEASE, PLEASE, DON’T ASK ME QUESTIONS • OUTRAGEOUS…NONE OF YOUR BUSINESS…WHO ARE THESE PEOPLE? QUESTIONS