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Cultural Crossroads: Pronunciation Practice and Customer Service Dialogue Mastery

Enhance pronunciation skills with short vowel sounds practice. Explore common customer complaints and interactions at a department store or with a landlord. Prepare for engaging group presentations based on cultural scenarios.

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Cultural Crossroads: Pronunciation Practice and Customer Service Dialogue Mastery

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  1. May 11 - Lesson 10: Prepare for Presentation #2 & Quiz 2 • May 18 - Lesson 11: Quiz#2/Presentation #2 • May 25 - Lesson 12: Unit 7: The World We Live In/ Discuss Final Presentations • June 1 - Lesson 13: Unit 8: Learning to Learn • June 8 - FINAL PRESENTATIONS!!! • June 15 - Lesson 14: Unit 4: What a Story!

  2. Lesson 9/10 – Unit 5/6; Review for Quiz and Presentations Daily Communication

  3. Pronunciation – yippee! • /i:/, /i/ or /I/, and /æ/ • or long e, short i, and short a • /æ/ - the short a sound • Short vowel sound made with your tongue low in your mouth, behind your bottom teeth. • Mouth is open wide. • Tongue does not touch the upper side teeth. man glad stand can last cab bag bad laugh class

  4. /i:/ and /I/ and /æ/ • Keep these for me, please. • He sees me three evenings a week. ______________________________________________________________ • This is it. • “Miss Mills, this is big!” ______________________________________________________________ • That man ran after his hat. • Half the class has had it.

  5. Intro: // • // is also known as the short e sound • It is a short vowel sound made with your tongue low in your mouth Ben dead west head September men sell led well better

  6. Word Combinations • /i:/ /I/ /æ/ // deed/did/Dad/dead bean/bin/ban/Ben Pete/pit/pat/pet heed/hid/had/head seat/sit/sat/set read/rid/rad/red lead/lid/lad/led peek/pick/pack/peck COPY THESE QUADRUPLETS INTO YOUR NOTEBOOK TO PRACTICE PRONUNCIATION FOR THE NEXT QUIZ!!! DON’T FORGET ABOUT THE OTHER PRONUNCIATION!!

  7. Draw a Table

  8. Our Common Complaints (the foreign teachers) • Burned out lights (fluorescent or a bulb) • Leaky sink • No hot water • Broken refrigerator • Locked out • Electricity out –no power in the apartment or maybe even the whole building • A rat in the kitchen!?

  9. At a Department Store Store Manager • How can I help you? • Is there something I can help you with? • Do you have the receipt? • Would you like to exchange it? • Would you like a refund? • I am sorry, but there is nothing that I can do for you. • I can’t give you a refund, but I can give you store credit. Customer • I bought a here last week. • Bicycle, computer, Jacket, DVD • I would like to return this... • Yes, I have the receipt right here. • The very first time I tried to use it, it wouldn’t work. • There is something wrong with it. It doesn’t work. • Can I have a refund instead of store credit ?

  10. Fixing Your Apartment Landlord • How can I help you? • What is wrong with…? • I will call a repairman right away. When will you be home next week? • I will replace it as soon as possible. • I’m very busy the rest of this week, but will try to take care of it next week. • Thank you for your understanding. Tenant • My stove/refrigerator/sink (etc.) is broken. • The paint has started pealing off the walls. • A pipe under the sink just started leaking – can you please call a plumber!? • Something is wrong with the toilet!! • The refrigerator stopped working last night. • Please find someone to fix it as soon as possible. • Thanks for your help.

  11. Do Chinese have rights as customers? • What can you expect in the way of customer service? • How do Chinese protect themselves from bad purchases?

  12. Presentations next week!! • You will work in the same groups as you did for Presentation #1 • Each presentation must be 4-5 minutes long – you will lose points if shorter than 4 minutes • Make sure you introduce EACH member of the group. (it should not take more than 30 seconds) • Must have a clear ending. • Each group member must have equal parts in the presentation. • BE CREATIVE in your presentation. • Each presentation will have one situation from Unit 5 or Unit 6 in your books.

  13. Review for Presentations • Your group will be given a situation • You will be given 15 minutes to prepare a short 1-2 minute dialogue • You will perform the dialogue for this class only!! Next class you will be doing your own group presentations!

  14. All 5 Situations from Units 5 and 6 • Groups 1 & 2: You just returned from a foreign country and are talking to your friends about your experiences, both good & bad. • Groups 3 & 4 You invite a foreign friend over to your new apartment for dinner, and something in the apartment goes wrong while your friend is there. • Groups 5 & 6 Two foreign friends are coming home with you to visit your parents. Give them some information on your culture so they know how to act appropriately. • Groups 7 & 8 You just started renting a new apartment, and invite some friends over to see it – but there are some things wrong. • Groups 9, 10 & 11 Your foreign teacher needs help returning some piece of equipment that they bought the week before, but that already doesn’t work.

  15. For Next Week: Prepare for Presentation #2. Must be 4-5 minutes long, using topics from: Unit 5: Crossing Cultures Unit 6: What’s Wrong With It? Meet with partners and prepare for Quiz #2. Look through Unit 7: The World We Live In.

  16. May 11 - Lesson 10: Prepare for Presentation #2 & Quiz 2 • May 18 - Lesson 11: Quiz#2/Presentation #2 • May 25 - Lesson 12: Unit 7: The World We Live In/ Discuss Final Presentations • June 1 - Lesson 13: Unit 8: Learning to Learn • June 8 - FINAL PRESENTATIONS!!! • June 15 - Lesson 14: Unit 4: What a Story!

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