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Messaging: Challenges & Solutions. Eddie Borges Communications Director / PIO NYS Office of Children and Family Services (OCFS). Emerging Technologies. 1. NYC (7,433,820)* 51. Buffalo (631,120) 57. Capital District (556,750) 80. Rochester
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Messaging:Challenges & Solutions Eddie Borges Communications Director / PIO NYS Office of Children and Family Services (OCFS) Emerging Technologies
1. NYC (7,433,820)* 51. Buffalo (631,120) 57. Capital District (556,750) 80. Rochester (390,580) 81. Syracuse (388,000) 93. Burlington Plattsburgh (331,320) 157. Binghamton (138,390) 169. Utica (106,280) 175. Elmira (96,090) 177. Watertown (94,960) * TV Households NIELSEN US MEDIA MARKETS
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CAVEAT Web 2.0 Tools are not to be used to replace proactive communications, but to complement them.
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Web 2.0: Looking Ahead @ OCFS • Optimize Facebook • Website Redesign • Further Exploit YouTube • Explore Hulu • Experiment with Google Wave • Implement Instant Messaging & Texting • Increase Agency Transparency