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Air Traffic Quality Assurance Program Overview

This program presented by Gary D. Romero from the Federal Aviation Administration outlines the importance, purpose, structure, and elements of a Quality Assurance Program in the air traffic control system. It covers definitions of operational errors, deviations, and accidents, as well as the role of QA in maintaining safety, oversight, and identifying issues in controller performance, training, procedures, and management. The program includes preventative measures, evaluations, data collection, reporting, investigative teams, and follow-up actions.

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Air Traffic Quality Assurance Program Overview

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  1. Air TrafficQuality Assurance Program The Federal Aviation Administration Presented By: Gary D. Romero

  2. Air Traffic Quality Assurance Program • Why Have a Quality Assurance (QA) Program? • Purpose of a QA Program • Structure of a QA Program • Elements of a QA Program

  3. Definition of Operational Error (OE) • An occurrence in which less than the applicable separation results between two aircraft. • Or between an aircraft and terrain or obstacles

  4. Definition of Operational Deviation (OD) • An occurrence in which less than applicable separation exists between aircraft or vehicles and another controller’s area of jurisdiction.

  5. Definition of Accident • An occurrence in which any person suffers death or serious injury or an aircraft receives substantial damage.

  6. Why Have a QA Program? • Maintain Integrity of Safety in the ATC System • Provide Oversight to ATC Facilities • Identify Problems in the Areas of: • Controller Performance • Training • Procedures • Management or Supervision

  7. Purpose • Help ensure safety, efficiency, and excellence in the service and products we provide.

  8. Structure of QA Program

  9. Elements of QA Program • Preventative Measures • Evaluations • OE/D Determination • Data Collection • Reporting of OE/D, Accidents • Investigative Teams • Follow-up

  10. Preventative Measures • Recorded Reviews • On-the-spot corrections • Performance Observation • Trend Analysis • Quality Assurance Review (QAR)

  11. Evaluations • Internal Evaluations • Conducted by facility QA personnel • External Evaluations • Conducted by Air Traffic Evaluations Headquarters Branch

  12. OE/D Determination • Computer Identified • Controller Identified • Supervisor Identified • Pilot Identified

  13. Data Collection • Voice Tapes • Radar Data • Controller Statements • Supervisor Statements • Contributing Factors • Equipment • Other

  14. Reporting OE/D and Accidents • Facilities Report to Higher Authority • Provide a network of information • Identify trends • Share successful tactics among facilities • Hold accountable facility personnel

  15. Investigative Teams • Teams formed at the facility level to research cause of OE/D. • Teams fielded by Headquarters to conduct in-depth investigation into OE/D trends. • Investigate ATC involvement in accidents and incidents • Do NOT determine mechanical failures of aircraft • Facility QA personnel assist with documentation

  16. Follow-Up • Controller Re-Training • Supervisor Re-Training • Changes to Procedures • Changes to Airspace • Changes to Equipment

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