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Networking Academy Maintenance Global Availability

Networking Academy Maintenance Global Availability. Overview & Signup Process. A Webinar version of this presentation is available for viewing at: https://cisco.webex.com/Need-New-URL-&-New-Recording. NetAcad Maintenance – Globally Available. NetAcad Maintenance – A Solution.

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Networking Academy Maintenance Global Availability

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  1. Networking Academy MaintenanceGlobal Availability Overview & Signup Process A Webinar version of this presentation is available for viewing at: https://cisco.webex.com/Need-New-URL-&-New-Recording

  2. NetAcad Maintenance – Globally Available

  3. NetAcad Maintenance – A Solution • Academies indicate SMARTnet is too expensive • The price for Advanced Feature set upgrades is not included under SMARTnet • New CCNA courses require Advanced Feature set upgrades (CCNA Discovery, CCNA, Exploration, CCNA Security) • NetAcad Maintenance provides these upgrades at No Cost to your Academy

  4. Value Advantage for Academies * Feature Set upgrades reflect US/Canada’s 50% discount. Your Academies discount may vary.

  5. IOS Image Upgrade ScenarioIP Base to IP Base Upgrade • You have an 1841 Integrated Services Router that has the IOS IP BASE image of 12.3(14)T7 • Under NetAcad Maint or under SMARTnet, IOS upgrades of the SAME FEATURE SET are FREE • upgrading your IP Base feature set from 12.3 to 12.4

  6. FREE

  7. IOS Feature Set Upgrade ScenarioIP Base to Adv Svc Upgrade • You have an 1841 Integrated Services Router that has the IOS IP BASE image of 12.3(14)T7 • Now a new Advanced Services Feature Set is required for routers • You have decided to upgrade to the Advanced IP Services image • Under Academy SMARTnet • IOS Feature Set upgrade for the 1841 from IP BASE to Advanced Services costs $700 per image • Under NetAcad Maintenance • IOS Feature Set upgrade for the 1841 from IP BASE to Advanced Services is FREE

  8. FREE only with NetAcad Maintenance

  9. NetAcad Maintenance – Assistance with Legacy Equipment for Academy Curriculum This document lists the software covered under NetAcad Maintenance Click to access document

  10. NetAcad Maint – Image & Hardware Support DocumentFor CCNA Exploration Courses 3 & 4

  11. NetAcad Maint – Image & Hardware Support DocumentHow to use the document for supported IOS • Supported • c1841-ipbasek9-mz.124-23.bin • c1841-ipbasek9-mz.124-25b.bin Yes, a new maint release is OK • c1841-ipbasek9-mz.124-24.T1.bin Yes, a different Train is OK • NOT Supported • c1841-adventerprisek9-mz.124-23.bin No, this is Enterprise IOS • c7600rsp72043-ipservices-mz.122-33.SRC6.bin No, this is a 7609 IOS

  12. Sign Up for NetAcad Maintenance Sign-up by following this step-by-step process Phone Support: US Phone Support: 888-327-1116 Global Phone Support:  801-238-0899 (Use appropriate country code, this is not a toll free call) Portuguese: Phone Support International - +1 919 574 2921 Option 5 Brazil - 0800 702 47 26 Option 5

  13. NetAcad Maintenance – Sign-up Process Begin Instructor opens RightNow ticket to join NetAcad Maint (email ID requested) LMC or CL respond with acceptance Academy responds w. Information. 1 or more Instrs ID, email, CCO ID Academy Support Desk Sends request for ID, CCO ID to instructor, LMC & CL. Support Desk validates info. Then sends legal contracts to LMC &CL Support Desk examines Ticket Support Desk entitles accounts via Service Access Mgmt tool Does Academy have existing Ticket? N Send Success Email Add Instructor under existing Agreement. Y End NetAcad Support Desk

  14. Log onto AC then select Help

  15. Select Academy Support

  16. Click on Ask a Question

  17. Fill in the fields At the bottom click continue and your ticket will be recorded. Follow-up to ensure your request is completed. Include your current email in this space. Go to AC later and verify your email is current

  18. What Happens Next? • Support Desk will contact the LMC/CL for additional information • Name, AC ID, email address and CCO ID for all active instructors • Note: Each instructor must have as a minimum a guest account on www.cisco.com in order to gain access. • Support Desk will validate this information and then forward this document and the Networking Academy Maintenance Terms & Conditions to the LMC/CL for review and approval • It is the responsibility of the LMC/CL to acknowledge that each instructor has received, read, and agreed to: Networking Academy Maintenance Acceptable & Expected Use Policy Networking Academy Maintenance Terms & Conditions

  19. What Happens Next? • LMC/CL contacts the Support to acknowledge that each instructor has read and agreed to: Networking Academy Maintenance Acceptable & Expected Use Policy Networking Academy Maintenance Terms & Conditions • Support Desk will add the Academy and its active instructors to the maintenance contract and send a congratulatory email. • Active academies are encouraged to use the maintenance service and its entitlements as described in the Networking Academy Maintenance Acceptable & Expected Use Policy • Download IOS listed in… NetAcad Maintenance - Image & Hardware Support Document

  20. $2100

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