1 / 14

eSME introducing the small e to business Teppo Sulonen Senior consultant

eSME introducing the small e to business Teppo Sulonen Senior consultant. More business for SMEs using e-business techniques and tools based on the real needs of the enterprise More business for local service providers

kaden
Download Presentation

eSME introducing the small e to business Teppo Sulonen Senior consultant

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. eSME • introducing the small e to business • Teppo Sulonen • Senior consultant

  2. More business for SMEs using e-business techniques and tools based on the real needs of the enterprise • More business for local service providers • Finds and speaks the fluent and common language between business and technique • Human touch by experience

  3. eSME service “machine” eSME Consultants (12) Specification / assessment of needs (one day, no charge) Reporting (326), feedback SME´s (410) Service providers (178) Project implementation

  4. Bringing eBusiness to SMEs’ business Other public financing instruments and projects for eBusiness BASIC EVALUATION OF THE BUSINESS Recommendation for the activities and for the co-operation partners in ebusiness > Demonstrating the opportunities of ebusiness in comprehensive language SUCCESSFUL CO-OPERATION Invitations of tenders and tenders Buying ebusiness solutions and services > The business of an SME is more effective and the profit is higher SME INCREASE THE USE OF eBUSINESS SERVICES Selecting reliable service providers in the register Making the service providers known to SMEs > More customers and turnover for the service providers eSME CONSULTANT SERVICE PROVIDER The process is changing: constant evaluation of the service quality and results in order to develop the eSME service.

  5. Basic needs of an SME (Work list for the consultant) • What means the “small e”, vocabulary, training needs • Infrastructure, equipment and telecom • Establishing e-mail culture • Web pages, content management • Intranet, extranet • Data security • Mobile use and services

  6. Needs of an SME (Work list for the consultant -2) • Customer management, sales and marketing, CRM • Project management, workflow • Operative applications • Enterprise Resource Management ERP, Supply Chain Management SCM, Product Data Management PDM, Knowledge Management KM • Financial management, invoicing, human resources management • Networking between companies, B2B • Electronic marketplaces • Outsourcing, ASP

  7. More customers and increased turnover for service providers • software vendor • consultant • content producer • media house • trainer • service operator • equipment vendor • accounting firm • provider of other e-services eSME aims to increase the use of experts in introducing the small e to SMEs. In this way, eSME increases the overall demand for services and products and brings more customers and increases turnover for service providers. A service provider can be

  8. Facts until 31-DEC-2004 • Service providers in database: 175 • SME contacts: 390 • Reports from consultants: 326 • Customer inquiries (phone calls to SMEs): 134 • Our goal is 500 SMEs during year 2005

  9. Distribution on business sectors n = 326 • Industry 65 (20 %) • metal industry 32 • Telecommunications, ICT 49 • Consultation services for enterprises 39 • advertising, engineering, legal offices • Retail and wholesale 37 • Building 25 • Events producers, theaters, concerts, .. 23 • Financial services 21 • Other services for enterprises 18 • Other services for consumers 16 • Medical services 16 • Accomodation, hotels, restaurants, ... 11 • Transport, shipping 5 • Others 2

  10. Number of employees • 1 employee 51 • 2-5 employees 107 • 6-10 67 • 11-20 39 • 21-30 27 • 31-100 19 • 101-200 8 • over 200 8 • 1-10 employees 69 % N=326

  11. The most common needs of the SMEs • Improving customer relationship management • making the sales and marketing process more effective • Improving internal communication • intranet, eWork, project management • ”IT-caretaker activities”, ”IT-maintenance men” • infrastructure, installations, upgradings, troubleshooting, data security • Exchange of information between companies • electronic invoices, communication between applications • Education, eLearning • - ebusiness in general, technology, process

  12. Other facts • www.eliiketoiminta.com for six regions in Finland and St. Petersburg • Consultants have long experience and good knowledge of business processes • The service had a good timing • Tampere region has 17000 targets as potential customers

  13. Finnish government and IT strategy • Infrastucture strategy (2003 ->) • fixed high-speed data communication • mobile connections • Data Security strategy (2004 ->) • companies and homes, children • education, information • Information society programs (2000 ->) • official services, entertainment, information, forms, research • Information Society Development Center coordinates (Best practises) • eTampere, other cities and region • eBusiness strategy (2005 ->) • Companies, government, universities • G to G eBusiness • G to iG eBusiness

  14. Introducing the small e to the business of SMEs. Using small but sufficient steps.

More Related