Welcome to the Construction Industry Cloud

1. Welcome to the Construction Industry Cloud AEI Strategic Services www.AEIStrategic.com

2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the fiscal year ended January 31, 2009 and our other filings. These documents are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

3. Our Mission: Cloud Computing Driver, Catalyst & Evangelist 1960’s Mainframe 1980’s Client/server Today Enterprise Cloud Computing Forecast for software: cloudy.

4. Applications Moving to the Cloud 1960’s Mainframe 1980’s Client/server Today Cloud Computing Applications

5. Platforms Moving to the Cloud 1960’s Mainframe 1980’s Client/server Today Cloud Computing Platforms

6. The Cloud Computing Model Multi-tenant Pay-as-you-go Elastic No Capital Expense Modest Operating Expense Scales With Your Business Great for times like these. Yefim Natis, VP, Distinguished Analyst

7. First Cloud Company to Exceed: 290 $1 Billion + 276 263 248 Annual Revenue 217 192 177 162 144 Quarterly Revenue ($M) 130 118 105 91 83 72 64 55 35 46 41 35 FY2005 FY2006 FY2007 FY2008 FY2009 Revenue through fiscal quarter ended 1/31/09

8. Strong Growth in New Customers 55,400+ Paying Customers 2001 2002 2003 2004 2005 2006 2007 2008 2009 Fiscal Year

9. The Global, Enterprise Standard for Cloud Computing Enterprise Std ~30,000 ~65,000 ~21,000 Enterprise Std ~25,000 ~5,000 ~5,000 ~5,000 ~ 11,000 ~9,000 ~20,000 ~3,200 ~3,000 ~3,500 ~2,900 ~4,000 ~4,000 Number of Subscribers

10. Rapid Subscriber Growth 1,500,000+ Subscribers 1,100,000 900,000 646,000 393,000 227,000 127,000 76,000 53,000 30,000 Fiscal Year

11. Industry Leaders Of All Sizes Choose Salesforce ENTERPRISE MARKET MID-MARKET SMALL BUSINESS

12. Recognition for Innovation in the Cloud April, 2009 Sales Leader Customer Service Leader Platform Visionary 2009 Sales & CSS Leader Third Fastest Growing Hi-Tech Company 2009 2009 Top Knowledge Management Vendor 2009 Enterprise and SMB CRM Winner (ISM) Innovations Awards Computing Systems Winner 2008 Technology of The Year Market Leader Enterprise CRM PC Magazine Editor’s Choice: UE Top 100 Innovative Companies 2008 Best CRM & On-Demand Platform Forrester Groundswell Award Top 10 Entrepreneurs & Cool Company

13. The Real-Time Cloud The world’s most complete cloud. The fastest way to build in the cloud. The world’s first real-time cloud.

14. The Real-Time Cloud Unlimited Real-Time Customization Granular Security & Sharing Programmable Cloud Logic Real-Time Workflow & Approvals Programmable User Interface Real-Time Mobile Deployment Real-Time Web Sites Integrated Content Library Real-Time Analytics 750+ Integrated Applications ISO 27001 Certified Security Proven Reliability Proven, Real-Time Scalability Real-Time Query Optimizer Real-Time Upgrades Proven Real-Time Integration Real-Time Sandbox Environments Salesforce to Salesforce 3 Global Data Centers & Disaster Recovery Real-Time Transparent System Status Multitenant Kernel

15. Salesforce Delivers Measurable Success For High Tech Customers 52% 40% Increase in Product Penetration Increased Sales and Revenue Higher Customer Retention 34% 25% 22% Productivity Lead Volume Revenues Profit Margin Win Rate Source: Salesforce.com Customer Relationship Survey conducted Feb. 2008, by an independent third-party CustomerSat Inc.

16. Manufacturing Companies Have Specific Challenges Pressure To Grow Project & Product Management Support Many products delivered via multiple Channels Project tracking, delivery, service & support Global Operations Need For Innovation Global Teams, Strategic Outsourcing, Customers, Partners Market Pressure, Customer Relevance, Time to Market

17. The Real-Time Cloud For High Tech Manufacturers Drive Cross-Channel Sales Excellence Build Custom Apps Faster & Cheaper Engage & Retain Every Customer

18. The World’s Most Complete Hardware Sales Application Integrated Content Library AppExchange Email & Productivity Real-Time Approvals & Workflow Partners Genius Leads & Opportunities Accounts & Contacts Forecasting & Analytics

19. Dell Manages a Global Organization in the Sales Cloud One Global CRM 15,000 Successful Sales Users 10% Increase in Sales Productivity $1 Billion in Approved Partner Deal Registrations Ideastorm launched in ~30 days Force.com Success: IT Project and Contracts Management applications Case Study - Michael Dell

20. Customer Portal Ideas Chat Search Partners Email Join the Conversation Call Center Social Service Cloud Manager

21. Qualcomm Opens New Support Channel In One Week 20,000 customers (engineers) that require 24/7 tech support Deployed first customer portal In 1 week Made the latest answers easy to find Reduced IT CRM support costs by 60% $11B Chip Manufacturer Mark Silber IT Systems Architect

22. Programmable User Interface AppExchange Real-Time Mobile Deployment Real-Time Workflow & Approvals Real-Time Websites Programmable Cloud Logic Integrated Content Library The Fast Way to Build in the Cloud Granular Security & Sharing Real-Time Analytics Unlimited Real-Time Customization

23. Partner Postage Services Network Live in Weeks :: Dealers :: Executives “Force.com allowed us to do the work upfront to provide our dealers with 90% of functionality they need, but ultimately gives our dealers flexibility, selection, and control over the system.” -Bob Ruvy, Senior Director, Sales Strategy :: Meter Data :: Products :: Templates eAutomate ? @ ! Business Challenge The Application Force.com Difference Provide network of dealers access to valuable postage meter data Support Nationwide dealer network Maintain individual customer data for network of dealers-owners Identify a third party to help individual dealers of different sizes Chose Force.com for its flexibility, and speed of deployment SaaS platform allowed for dealer control of data and customization. Developed two dealer solutions within months that went live within weeks. No hardware required at dealer sites. High adoption at over 40 percent of dealers Built two apps dealers could choose to implement for their businesses Custom objects: templates, customer fields, USPS postage meter data Links to current product portfolio info, and product lease information. Workflow alerts dealers to contracts and leases up for renewal. Offered 3-day and 5-day pre-packaged user training

24. Competitive Research Analysis Custom Objects (Assets, Meters, Equipment Detail) Integration (eAutomate) Apex Code Workflow

25. Project Management Application :: Change Requests :: SFDC Feature Requests :: Release Scope :: Program Issues :: Release Mgr :: IT Analysts :: IT Architects :: IT Development Staff :: Business Automation team “The PMO tool along with our Release Methodology provides transparency to our business support teams encouraging collaboration and trust.” Ryan Worobel Sr. Manager CRM ? @ ! Business Challenge The Application Force.com Difference Manage a large number of global business change requests Expand to cover all applications that touch the CRM program Previous system did not include change management process Must measure and store the Level of Effort & Capacity Ensure transparency to the change process, Built custom PMO app manages the change control process custom objects and fields capture all information about a request. Workflow to notifies teams at designated points in the process. Used Analytics to drive approval and scope meetings in real time. The new PMO tool supports a broader release management methodology Developed the application/tool within a matter of weeks Provides metrics on the effort required to develop a release. Uses task management instead of emails, creating an audit trail. Reports and Analytics drive architecture, design decisions. Provides transparency on change status for business and IT.

26. Long Text Fields Custom Objects Integrated Calander Workflow Tagging

27. The Real-Time Cloud The world’s most complete cloud. The fastest way to build in the cloud. The world’s first real-time cloud.

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