Recruitment and Selection

1. Recruitment and Selection

2. Objective of Today’s Session • Understand the recruitment process • Get tips on how to write resume, how to pass written assessment and what the competency based interview is about

3. Steps of Recruitment Process in UN Recruitment is financial and legal commitment for UN Job Description Advertising Long-list Shortlist Tech. Tests Interviews References Unit Mng. App. RC Approval CRB/P Legend: Not mandatory for all recruitment Note: Only FTA appointments be cleared by Compliance Review Body/Committee/Panel

4. Applications within UN system UNDP (United Nations Development Programme) Internal: http://jobs-intra.undp.org/ External: http://jobs.undp.org/ ICSC (International Civil Service Commission) http://icsc.un.org/joblinks.asp UN (United Nations Secretariat) http://careers.un.org/lbw/Home.aspx UNFPA (United Nations Population Fund) http://www.unfpa.org/public/about/employment/index.htm

5. Applications within UN system UNICEF http://www.unicef.org/about/employ/index.html UNESCO - UN Educational, Scientific & Cultural Organiz. http://portal.unesco.org/en/ev.phpURL_ID=11707&URL_DO=DO_TOPIC&URL_SECTION=201.html FAO - Food & Agricultural Organization http://www.fao.org/employment/en/ UNRWA http://www.unrwa.org/

6. Application - Resume • Language in the resume should be aligned with the position for which you applied • Write your accomplishments in a way that demonstrates expertise: E.g.: Increased sales from $ 500 000 to $ 2 million in two years • Use action verbs: accomplished, achieved, improved, produced, solved, trained • Use the language, your audience understand: E.g. if you apply for a job in private sector, ‘de-UN’ the language

7. Application - Resume • Remember, less is more – your resume should send a message that you are a focused and precise person • Be careful about spelling mistakes – remember to use F7 key • In case of application for another UN agency, prepare your updated P11

8. Role Play - Resume Let’s look at one person’s work history and two different resumes

9. Written Assessment - Tips • Most of the written assessments have a time limit – set up the alarm clock! • Upon receipt of the written assessment, confirm it’s receipt • Send the written assessment by the time you requested • Do not copy/paste phrases – this might be considered plagiarism • Once you send the assessment back to your facilitator, ask for the confirmation of its delivery

10. Interview Competency-Based Interviewing ‘Past behaviour is the best indicator of future performance’

11. What Is Competency? A competency can be defined as a cluster of the knowledge, skills and attributes (KSA) or personal characteristics an individual must possess and appropriately use for optimum success performing specified work. E.g. for Team Lead - Leadership

12. Competency Paradigm Motive Behaviour Knowledge Skills Trait Value

13. UNDP Competency Framework Core Competencies Applicable to All Staff of the Organization Functional Competencies Applicable to All Staff of A Functional Stream 4 Levels Development Services/ UN Coordination Advisory Services Management Services Organizational Steward Multiple Team Leader Team Leader Individual Contributor

14. UNDP Competency Framework ARR Programme Programme Assistant Core Competency Working in Teams Builds effective teams Acts as a team player Functional Competency Building Strategic Partnership Promotes Initiatives with Partners Maintains database of contacts

15. Why is UNDP Competency Framework Important? UNDP Competency Framework Reassignments Performance Recruitment Career Development Vacancies

16. Are these questions right? The recruitment unit in UNDP Iraq prepared the Interview Package and requested on of the secretaries to copy them for each interview panel members. However the Secretary just found out she won the lottery and was so happy that she left the office to tell her family. In all the excitement, the interview questions got mixed up.

17. Interviewing • Prior to the Interview • Introduction at the Interview • During the Interview • Closure of the Interview

18. Prior to the Interview • Take some time to learn what the organization is looking for • Study the job description (many organizations identify competencies required in the vacancy announcement) In case, there are no competencies stated, do the following: • Think about the obvious competencies for the position • Look at advertisements & postings from competitors • Compile a list of competencies from other sources

19. During the Interview The Interviewers are looking for: • Do you have experience and education for the work? • Will you do the job? Do you have motivation? Are you disciplined? • How do you fit with the team, people, department, organization. The role of the interviewers is to probe, so in case they ask you the same question again, do not panic!

20. During the Interview - (a) The Panel will be asking/probing using technique CAR CAR • Context: Get an overview of the situation: what the situation was about, how he/she first got involved, what were the key events and the time frame • Actions: Cover significant events, refer back to notes to keep on track, ask for specific instances (‘is there one meeting in particular that stand out that you could tell me about?’) • Results: Get the outcome, impact or results: ask questions such as how did it turn out? What was the final result Note: do not panic if the panel asks you about your thoughts, feelings, lessons learnt

21. During the Interview – (b) – follow-up questions e.g. Original Question: ‘Give me an example of a time when you were unable to meet your goals. What did you do?’ Follow-up Questions: • ‘Tell me more about_______?’ • ‘What made _________ an important issue?’ • ‘How prepared were you to__________?’ • ‘What were some concerns about _______?’ • ‘How did you feel about ___________?’

22. During the Interview – (c) Tips how to answer: • Listen well and answer the question being asked. In case a question has more sub-questions, answer all sub-question • Answer follow-up questions • At the end of each question, ask whether you replied to their question or whether the Panel wishes to get more details • Prioritize the answer, present most critical aspects first

23. Telephone Interview • Make sure that you can hear all of the panel members • Provide a back-up telephone number in advance • In case you do not understand the question because of delays in connection, ask for the repetition of the question • In case the interview panel is located in a different time zone, check upfront appropriate ‘time difference’

24. Closing the Interview • Thank to everybody for their time • Ask questions related to selection process and time frame • Ask questions related to the position

25. Other Important Tips • Wear clothes that are conservative • Do not take notes during the Interview (unless it is a phone interview) • Arrive 5-10 minutes early • Be professional and discreet when talking about your past employers