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Types of Information System – Communication & Collaboration Systems

Types of Information System – Communication & Collaboration Systems. 14 th November 2011. Communications and Collaboration Systems.

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Types of Information System – Communication & Collaboration Systems

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  1. Types of Information System – Communication & Collaboration Systems 14th November 2011

  2. Communications and Collaboration Systems • Type of “information system that enables more effective communications between workers, partners, customers, and suppliers to enhance their ability to collaborate” (Bentley & Whitten) • Be careful of definitions!

  3. Communications and Collaboration Systems • Communication is extremely important in organisations • Especially in information based organisations • Individuals often need information to do their work • Often the information they need is accessible through particular individuals • In order to access this information, effective communication may be neccessary

  4. Communications and Collaboration Systems • Collaboration is important in many organisations • In order to complete certain tasks, individuals may need to engage with each other • Therefore, effective forms of collaboration are important

  5. Communications and Collaboration Systems • 2 main types of communication: • Face to face communication • Computer-mediated communication • Benefits and drawbacks with each!

  6. Face to Face • Often sufficient to get responses and transmit information quickly • Reduces the amount of time spent waiting for a response • Does not leave a tangible information trail – good and bad depending on the situation

  7. Computer-Mediated Communication • Allows for effective and consistent communication between two or more individuals. • Good for information intensive interactions • Leaves a tangible information trail – good and bad depending on the situation

  8. Modes of Communication • Synchronous versus Asynchronous communication • Synchronous – instantaneous communication back and forth between the interacting parties • Facebook post or comment – most often there are time delays between the posts and comments • Asynchronous – delayed communication between interacting parties

  9. Synchronous Communication Mode • Face to face interaction – individuals communicate and respond directly in the interaction • Phone communication – similar to face to face • Some types of IT – instant messaging allows for synchronous communication

  10. Asynchronous Communication Mode • Delayed response and interaction between involved parties • Email – individuals may have received an email but may be unaware of it or just decide to respond at a later time • Instant Messaging – individuals may choose to ignore an instant message and choose not to respond for a period of time

  11. Importance of Communication Mode • Some individuals actively employ strategies when engaging in communication • For instance, individuals often differ in their relative control needs (Rennecker & Godwin, 2005) • Those with higher control needs most often employ these strategies

  12. Importance of Communication Mode • Individuals with high control needs may often choose to engage in different types of communication depending on the communication event • Rennecker & Godwin (2005) suggest individuals with high control needs will: • Engage in asynchronous communication when responding to a communication • Engage in synchronous communication when initiating a communication

  13. Communication and Collaboration with Constant Connectivity • The vast array of contemporary technology tools that individuals employ lead have distinct ramifications for communication and collaboration • The range of technology tools employed transcend beyond the traditional tools such as email, telephone, and memos. • Contemporary tools range from smartphones (Blackberries, iPhones, Androids) to social networks

  14. Communication and Collaboration with Constant Connectivity • There are a range of notable benefits associated with the range of available technologies for communication and collaboration • What are they? • What are the potential issues or drawbacks with such technologies for communication and collaboration • What are they?

  15. Communication and Collaboration with Constant Connectivity • First order effects • Increased Productivity • Increased access to information • Ability to contact individuals anytime/anywhere

  16. Communication and Collaboration with Constant Connectivity • Second order effects • Boundaries between work and social life diminished • Constant connection to the office • Expectations created by the use of these technologies

  17. Contemporary communication and collaboration tools • Twitter – sometimes known as micro-blogging • Allows individuals to transmit small amount of information • Small amount of information but often sufficient • What about taking Twitter inside the walls of the firm??

  18. Micro-blogging – Within the Organisation • Some recent studies have investigated the use of micro-blogging within the walls of the firm. • Can you think of any issues that may occur when doing this? • Informal nature of communication • What is appropriate use • How do you get people to contribute

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