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E 2 – ePASS and Expedites

E 2 – ePASS and Expedites. An overview of how counties have established a functional process for managing ePASS queues and applications. NC Work Support Strategies Leadership Summit March 25, 2014. Agenda. Goal of Session Introduction of Presenters Panel Presentations

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E 2 – ePASS and Expedites

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  1. E2 – ePASS and Expedites An overview of how counties have established a functional process for managing ePASS queues and applications. NC Work Support Strategies Leadership Summit March 25, 2014

  2. Agenda • Goal of Session • Introduction of Presenters • Panel Presentations • Specific county Q&A following each presenter • Q&A and Group Discussion • Wrap-up and Adjourn

  3. Goal • Provide program managers and supervisors information about functional workflow structures and processes for managing ePASS queues and processing applications received through ePASS to ensure timely processing.

  4. County Presenters Buncombe • Kelli Buckner, IMA II • Trish Wallin, IM Program Administrator • Rob Morrell, Human Services Planner/Evaluator • Harnett • Daphne Tyler, IM Program Administrator • Mecklenburg • Rodney Adams, Director, Economic Services Division

  5. Buncombe County • Kelli Buckner • Kelli.buckner@buncombecounty.org • Trish Wallin • Patricia.wallin@buncombecounty.org • Rob Morrell • Rob.Morrell@buncombecounty.org

  6. Buncombe County Economic Services

  7. ePASS & Expedite Application Flow

  8. Processing Assistant pulls from Queue Processing Assistant assigns applications according to rotation Expedite Applications are marked in Northwoods/Compass system

  9. Shows that application has been screened as expedite

  10. Allows prioritization of applications • Families receive benefits timely

  11. Q&A with Buncombe County

  12. Harnett County • Daphne Tyler • dtyler@harnett.org

  13. Q&A with Harnett County

  14. Mecklenburg County • Rodney Adams • Rodney.Adams@mecklenburgcountync.gov

  15. FNS Process Diagram

  16. MA Process Diagram

  17. Combo Process Diagram

  18. ePASS Process Diagram

  19. FNS Recerts Process Diagram

  20. Q&A with Mecklenburg County

  21. General Questions and Group Discussion

  22. Thank you and enjoy the rest of the Summit!

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