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Organizational Culture

Organizational Culture. Lecture #4. Sea Voyage Question:. Sea Voyage Question:. Sea Voyage Answers:. US Males: Wife: Child: Mother: Asian Males: Wife: Child: Mother:. Organizational Culture. Pattern of basic assumptions, values, norms, and artifacts shared by organization members.

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Organizational Culture

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  1. Organizational Culture • Lecture #4

  2. Sea Voyage Question:

  3. Sea Voyage Question:

  4. Sea Voyage Answers: • US Males: Wife: Child: Mother: • Asian Males: Wife: Child: Mother:

  5. Organizational Culture • Pattern of basic assumptions, values, norms, and artifacts shared by organization members. (-- Cummings & Huse)

  6. Organizational Culture • The way we do things around here.

  7. Why Study Organizational Culture? • Who’s who, and who matters around here? • Who’s us? Who’s them? How do we treat us and them? • How do we do things around here, and why?

  8. Why Study Organizational Culture? • What constitutes a problem, and what do we do when one arises? • What really matters around here? • (-- Cummings & Huse)

  9. Basic Assumptions • Non-debatable assumptions about how to think and feel about things. • IBM example: Customer service is essential to organizational success.

  10. Values • What is important to the organization and what to pay attention to. • IBM example: Pay strong attention to how the customer is treated.

  11. Norms • Unwritten rules of behavior. • IBM example: Actively listen to customers

  12. Artifacts • Visible manifestations of the other levels of organizational culture. • IBM example: 24 hour toll free hot line. • (-- Cummings & Huse)

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