Libraries for 21 st Century communities

1. Libraries for 21st Century communities ……………………………………. …………………………………………………………………………………………………………........

2. ……………………………………. • Public libraries support well-being, encourage reading, • spread knowledge, • contribute to learning and skills • and help to foster identity, community and • a sense of place • for people of all ages, backgrounds and cultures. 02 …………………………………………………………………………………………………………........

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6. Library Services Meet Key Policy Agendas ……………………………………. • Improving the economy • Increasing social mobility • Making places better • Supporting learning • Connecting communities 06 …………………………………………………………………………………………………………........

7. Context ……………………………………. Complex social, political, economic and public management environment Changing user expectations Understanding that environment and adapting accordingly. 07 …………………………………………………………………………………………………………........

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9. ……………………………………. • Councils have a clear duty to provide a ‘comprehensive and efficient’ library service • ‘Duty to Involve’ 2009 • DCMS policy statement “The modernisation of public libraries” 09 …………………………………………………………………………………………………………........

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11. Case study: Newcastle Before : • 2001 ‘fair’ one star service. • Inward looking • Unresponseive After : • Visits up; membership up • Living room in city • Branches with different offers • Colocations • Poised for change again • Customer service 011 …………………………………………………………………………………………………………........ …………………………………….

12. ……………………………………. • xxxx.xxxxxxx@xxx.xxx.xx • www.mla.gov.uk 012 …………………………………………………………………………………………………………........