2007 Communication Survey Results

1. 2007 Communication Survey Results CBC Action Plan Communication Sub-team NTT Liaison : Gary Sham Team Leader: Raphael Lam Iris Chiu May Woo Stephen Lo Terry Gee Joanna Gee

2. Sample Distribution

3. Services & Activities Attended

4. Attendance

5. Qn.1 Top 3 Delivery Preference

6. Preference of Delivery Method

7. Qn.2 Most Wanted Information

8. Qn.3 Sub-Congregational Interest

9. Qn.4 Will IT improve communication?

10. Qn.5 CBC Webpage visit • 224 people have visited the CBC website • 110 people never visited the CBC website • 16.60% visit the webpage on regular basis • 45.34% visit it sometimes • 38.06% rarely visit the CBC website

11. Reasons not visiting the CBC webpage • 31 said they don’t have computer access • 31 said can’t find the information they need • 26 didn’t know the CBC website • Some said they didn’t need to since they could get information from other sources • http://www.cbchouston.org

12. Qn.6 Is Current Level of Communication sufficient?

13. Qn.7 Recommended Immediate Improvements • Increase communication between congregations • Increase communication among ministries – who’s doing what • More frequent update/enhancement of CBC webpage • Verbal Announcement in Sunday School • Advanced Notice of Activities/Special Events • Monthly/quarterly newsletter • Centralized Data Base for Members Information

14. Group Specific Recommendations • Comments regarding specific group such as NTT, Personnel, Long-Range, Building and Deacons will be forward to the target audience for their consideration.

15. End of Survey Results • Thank you for your participation!

16. Slogan: GET ALL INFORMATION IN ONE PLACE/ONE SYSTEM • Mission statement: Build the infrastructure to improve, coordinate and proactively maintain the communication between the congregations. • We believe; the foundation of communication is built upon all members, all small groups, all committees, deacon members, staff, administrator, pastor, ..etc, virtually everybody at church to contribute in their discipline to update information so that others can have a chance to get the information that they want. • A central framework or system is necessary to manage church data in more organized and accessible fashion, and more importantly, church members or any individual church groups can have a common platform to enter their data for its own group or individual, this will encourage the free flow of information within the church body and therefore will eventually improve communication. • Other than using more modern technology to improve communication, we strongly feel personal communication is always necessary, this include more combined worship, more combined events (like church picnic), more mixture between Chinese and English members in serving different groups, so thru serving together will enhance understanding, cooperation and relationship, we also paid special attention to the senior that only use phone system as the main tool to communicate. .

17. Current Status and Activities. • Propose to publish “Church Newsletter” on a monthly basis. • Propose to formulate a standard “Communication Checklist” for any ministries and events • We see a need to advertise our Website http://www.cbchouston.org, more visible to church members. Adding more multi media content to enrich our website. • Propose to acquire Phone Tree system; this tool can immediately help communication with auto-phone plus auto-email system to send voice message in group level, hence can quickly and efficiently send information to a specific group or church wide recipients. • Propose to post more information to our website and encourage members to use it more frequently, but do bear in mind, the website will take time to revolutionize to be more informative. • Propose to post our organization chart on our website, so that we know who and what? • Propose to post sermon audio on our website. (Already active for Chinese sermon) • Propose to improve wireless access to the FLC to allow the projection PC/equipment to get on either the church network or internet. • The prospect to enhance the Church’s network infrastructure. • Propose to install electronic notice board with 50” or 42” LCD or Plasma HDTV that can integrated with computer to serve as a dynamic notice board, so that the flow of information is more alive and interactive in the office area. • We may contact Computer committee, Membership committee and perhaps some of the NTT members to introduce the ICMS solution. • Suggest advertising Event on overhead projector before the worship started. For example, the evangelical event on 9/15 and 9/16 for better cross-congregation communication. • Continue to research on Integrated Church Management System (ICMS), either thru existing software product or look for internal talent to build it. • Endorse Dr. Lawless’s recommendation to set up a permanent Communication Committee to proactively search, coordinate, educate, improve, enhance and achieve better means of communication towards a united congregation for the betterment of the Lord’s work.      • Any comment please contact: Raphael Lam; rlam@lgc.com

18. What’s Next? • Phase II – Action Items for Communication Sub-Team: • Enhancement of CBC Website • Availability of Organizational Chart of CBC ministries/groups for members • Utilization of Overhead Projector as electronic notice board for upcoming/special events

19. Phase II – Research Items • Automated Phone System + E-mail System • Cost & possibility of installation of LCD Monitors for electronic notice board • Cost & possibility of upgrade of wireless device at FLC + network infrastructure • Online posting of Audio taped Sermon – subject to Speaker approval