An introduction to ICT Services at the University of Canterbury

1. ICT Services Mission: To provide ICT services to the University of Canterbury for Teaching, Learning and Research An introduction to ICT Services at the University of Canterbury

2. Email Internet Printing Blackboard UCStudentWeb Storage Backup Help Password Printing Campus Computers Hire Halls Network Connections Dial-in access Broadband Access (DSL) Wireless Telephone Workrooms ICT Services

3. Your Computer Account • Usercode - sometimes called username or login name - a three letter code with 2 or 3 digits eg:xyz123 • Password - for students enrolled for the first time at Canterbury, your password is the 6-8 character one you collected after you collected your Canterbury Card at enrolment. You can also print out your password using a password printing station in the Library, Loft or ICTS building. • Money – you can add money to your computer account by adding money to your Canterbury Card via cash machines in eg. the Loft and Libraries, EFT-POS in the Libraries, or credit-card online.

4. Email • You have an email address:usercode@student.canterbury.ac.nz • You need to check your email - your lecturers use email to contact you - the library will email you about overdue books and requests - registry will email you • You can access your email in our workrooms • You can use Webmail to access your email off campus http://webmail.canterbury.ac.nz

5. Internet and Printing • Most computers on the UC network are on the Internet • Accessing Internet off campus is charged according to charge rates available on this ICTS web page: www.icts.canterbury.ac.nz/services/charges/index.shtml - national traffic 0.15¢/Mb - international traffic 3¢/Mb • All Workrooms have B&W printers available • B&W printing costs 9c/side • Colour printing is also available • To check your IT account balance, ‘Help’, then ‘Accounts and Passwords’

6. Copy Centre • The Copy Centre is situated at the east end of Level 2 of the Central Library • The Copy Centre is open from 8.30 am - 5.00 pm Monday to Friday all year. Weekend opening hours (term time only)Saturday and Sunday 1.00pm - 4.00pm • B&W and Colour Printing, Laminating, Faxing, Photocopying, Binding etc. • http://www.icts.canterbury.ac.nz/pc/copycentre/

7. Storage • Students have space (‘P:’ drive) on ICTS servers to store course related work (undergrads - 50MB) • Remove old files from ‘P:’ regularly • Save important work in more than one place • Save your work regularly, eg. every 10 min • You can save to CD, USB (eg. Pen Drive, Flash Drive) and ‘P:’; we do not recommend using floppy discs • ‘My Documents’ on the ‘P:’ drive can be accessed via Internet @ ftp://mydocuments.canterbury.ac.nz/

8. Blackboard • Online learning and teaching • Course Materials are often provided on Blackboard • Online tests or assignments may be given on Blackboard • http://blackboard.canterbury.ac.nz • Video of past lectures and other video materials can be accessed on Campus. • To access Blackboard on campus click on the link on any workroom computer • College of Education Students use StudentNet instead of Blackboard http://studentnet.canterbury.ac.nz

9. Course Folders • Course materials may be provided in the Course Folders (K: drive) • To access a Course Folder, click on the Course Folders link on any workroom computer • Not all courses use Course Folders • You can only access Course Folders on Campus or from a Broadband connection to the university\\cantws2\class

10. UC Student • To log in, click on the ‘Help’ icon on any workroom computer, then ‘UCStudent’ in the window that appears • What you can do - Course changes - Update address details - View academic record

11. Campus Computers • A retail computer outlet, providing competitively priced computer equipment, consumables and software to staff and students • Located on the ground floor of the ICTS building • http://shop.it.canterbury.ac.nz

12. Hire Service • Windows and Macintosh laptops available for hire from the IT Helpdesk • Costs of laptop hire is $15 per day, $80 per week • Bookings are essential • Small range of drives and other equipment also available • www.icts.canterbury.ac.nz/services/equipment_hire.shtml

13. Halls’ Network Connections • If you are living in one of the halls of residence and wish to use the Internet you can connect through a high speed Ethernet connection • You will need to complete a halls connection form online • You will be billed monthly from your Canterbury Card; $8/mth for a 10Mb/s connection, $15/mth for a 100Mb/s connection, + $8 admin fee • You are charged for traffic - there are some plans available • Anti-virus software is available on our servers for computers connected to the halls’ network • www.icts.canterbury.ac.nz/web/network/halls_connection.shtml

14. UC Dial-in Access • You can use the University’s dial-in service to access the Internet including UC Student, and your email from home • There is a minimal connection-time charge, plus the standard traffic charges • Instructions for setting up your computer to dial-in to the University can be found at www.icts.canterbury.ac.nz/web/dialin/ • The IT Helpdesk can help you set up your computer if you are having trouble - bookings are essential

15. Broadband Access (DSL) • High speed access to the University network from home, ranging from 256Kb/s download & 128Kb/s upload, to ‘full speed’ down/ upload, via ISP ‘Snap’ • www.icts.canterbury.ac.nz/web/network/broadband.shtml has details of plans available • Most plans except ‘Campus Only’ include data limits, but require a realm switch if you wish to be on the University network, and allow you 6 external email address (@snap.net.nz) • $99 connection fee is currently waived • Snap bills you directly • You will need to purchase an ADSL modem / router, and filters for your phone line

16. Wireless • Wireless network access is available in: • All libraries apart from McMillan Brown • ICTS building • Maori Student Centre • Engineering • Music • Central Lecture Block • James Hight Café • CoEd in Kotuku and Education Library extending through courtyard to Café • www.icts.canterbury.ac.nz/web/wireless/ • The wireless network is 802.11b; cards available @ Campus Computers for ~$50 • 50Mb/day on campus traffic is free, then you are charged for traffic on wireless connections @ 0.5¢/Mb, + Internet costs

17. Telephones • Telephones in public areas around the campus can be used by students to make phone calls • Money is taken off your Canterbury Card for these phone calls • To dial off campus call 7900 and follow the instructions from the automated attendant • Local calls cost 4¢ per minute

18. ICT Services Locations Cave– level 1 Engineering Library Crypt – level 0 Maths and Computer Science Building Loft – level 5 Main Library Copy Centre – level 2 Main Library MacLab – level 0 Main Library Dock – level 1 Law School Vault – level 0 Commerce ICTS Helpdesk, Campus Computers – level 1 Computer Building

19. ICT Services Locations - University of Canterbury College of Education Avon – level 2 Avon Kotuku – level 1 Kotuku

20. Student Workroom Hours • Dock - 24 x 7; card access 6:30pm-7:30pm • Kotuku - 24 x 7, card access 5pm – 8am • Loft- 24 x 7, but closed 15 minutes before the library closes; card access after library closes • Avon- 7am - 11pm • Crypt- 7am - 11pm; card access 6:30-7:30am • Cave - Engineering Library hours • Maclab- 7am - 11pm, 7am-7pm Sa/Su, card access • Vault 1, 2, 4- 7am - 7pm M-F; card access 6:30pm–7:30am • Vault 3, 5 - 7am - 11pm M-F, 7am – 7pm Sa/Su; card 6:30pm–7:30am • All rooms except the Loft can be booked by staff for teaching

21. Workroom Facilities • Scanners- Loft (18 on PCs, 4 on Macs) ; one each in Crypt, Cave, Kotuku, Avon1, Avon2 • CD writers- almost all workroom PCs (all Macs) • DVD readers - Macs, most Loft PCs, some of the Vaults and the Cave; all in the Dock • DVD writers- some of the e-Macs in the MacLab; Loft, Avon4 iMacs; many PCs in Kotuku, Avon1 and Avon2 • Firewire- iMacs; many PCs in Kotuku, Avon1 and Avon2 • Floppy disk readers- some PCs, Macs. Use a USB drive instead • Zip drives- only on Macs • Details, including workroom hours, can be seen at:www.icts.canterbury.ac.nz/resources/workrooms/facilities.shtml

22. ICT Training • Free ICT Training services for all enrolled Students • Workshops for new Computer Users, PostGrads • Microsoft Office 2003 PowerPoint, Word and Excel Workshops • Self Help Instructions • Free Learning • www.cpit.ac.nz/computingforfree/ • Microsoft Office Help • PC – www.office.microsoft.com • Mac – www.mactopia.com • Need Training? • Visit http://www.icts.canterbury.ac.nz/training/ • Contact icttraining@it.canterbury.ac.nz

23. Help • Web pages www.icts.canterbury.ac.nz/help • Self-Service on the webhttp://selfservice.it.canterbury.ac.nz • Self-paced tutorials available in the Loft, Cave, Crypt, MacLab, Kotuku and Vaults • Go to ‘Fault Report Form’ in the Help folder to report a fault • Loft and Crypt Supervisors – Loft office extn 4060 • Loft Office hours 8:30am-5:00pm, M–F; 5-9pm M-Th, 1-4 pm Sa/Su during term; Crypt office 12-1:30pm M-F during term; Kotuku 8:30-10:30am M-F, 4-5pm F during term • IT Helpdesk extn 6060; email: ithelpdesk@canterbury.ac.nz

24. What can you expect from ICTS? • Availability of the services during term time • Problems and requests to be tracked and actioned • Assistance with ICTS as far as it relates to your course work and research

25. In the Workrooms No Chat No Offensive Material No Games No Noise / Cell Phones No Eating or Drinking (except from sipper bottles) No Smoking No Interfering with Equipment Log off when you have finished work Work through the self-paced tutorials Keep money on your account. Abide by the Computer Regulations Security extn 6111 Your Responsibilities Note: All Computer usage is logged

26. Feedback Any Questions?