Drake University/DELTA Rx Institute – NuCara Pharmacy

1. Drake University/DELTA Rx Institute – NuCara Pharmacy Entrepreneurial Leadership Summer Internship Summer 2013 Ben Dagraedt, PharmD/MBA Candidate 2016 Drake University College of Pharmacy and Health Sciences NuFill - Medication Synchronization Program- Final Project • Piloted in one store to expand to the rest of the company • Improved pharmacy/physician/patient relationships • Improved pharmacy workflow and created more time for patient care by utilizing the pharmacy’s WinRx software to its fullest potential and eliminated paper sync system • Improved patient adherence by eliminating lack of access to medication by proactively calling the patient and having refills ready before the patient ran out Overview: My experience with DELTA Rx and NuCara provided me with a truly unique experience that allowed me to learn more about all aspects of community pharmacy and especially pharmacy management. Even though I have worked as a student intern at multiple pharmacies, the experiences I had at NuCara were almost always new and unique. I researched compounding laws, learned about HME, staff management, financial reporting, marketing, opening the 2nd telepharmacy in Iowa, and piloting the new patient care model. The diverse locations and specialty care provided by NuCara Pharmacies allowed me to experience all aspects of community pharmacy. NuFill Feedback from Pilot Site • “ We really like the fact that we can just run a report to see patient adherence dates. It is so much easier than using an accordion folder or any other sort of paper system.” • “We are thankful that we can set up a patient on this system and their prescriptions will enter the queue every month without intervention. “ Unique Opportunities and Experiences • Participated in an acquisition of a new pharmacy in North Dakota • Attended Epilepsy Task Force Meetings with the Iowa Board of Pharmacy and IPA • Experienced the remodel and construction of 3 pharmacies • Attended the IPA annual meeting to network with other professionals • Participated in Iowa Pharmacy Association (IPA) Political Action Committee meeting • Visited the North Dakota Board of Pharmacy and helped with a computer conversion at NuCara in Valley City • Created custom Anticoagulation Clinic forms and a CLIA waiver presentation • Attended NuCara Leadership Team meetings to learn about pharmacy chain management • Visited 12 NuCara sites in 2 different states Sponsors and Special Thanks: • Brett Barker, Pamela Wong, Jeff Mullen, Steven Martens, TJ Johnsrud, Brian Wegmann, Whitney Slinker, and the rest of the NuCara Pharmacists and Nucara Pharmacy Management Team • The Delta Rx Institute • Drake University CPHS and especially Dr. Renae Chesnut and Dr. Tom Swartwood • Pharmacists Mutual and McKesson Left to right: Lori Willis, Dianne Miller, Brett Barker, Ben Dagraedt at the World’s Largest Buffalo in Jamestown, North Dakota