1 / 21

Leading in 24/7: Challenges, Trends, Leadership Skills, Best Practices

Explore the forces transforming organizations in the 24/7 world, such as social and demographic changes, economic shifts, and technological advancements. Discover the resulting trends and learn the essential skills and best practices for successful leadership in this fast-paced environment.

kanea
Download Presentation

Leading in 24/7: Challenges, Trends, Leadership Skills, Best Practices

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Leading in 24/7:What is Required?ChallengesTrendsLeadership SkillsBest Practices Best Practice InstituteSeptember 11, 2008 Sally Helgesen

  2. Sally Helgesen Author, The Female Advantage, The Web of Inclusion, Thriving in 24/7 www.sallyhelgesen.com

  3. “The real consequence of emerging science and technology is not gadgets, whether hydrogen bombs or silicon chips, but radical social change; ever-increasing diversity and complexity in the way people live and work.” Dee Hock, Founder, Visa Int’l

  4. WHAT FORCES ARE TRANSFORMING ORGANIZATIONS IN 24/7?

  5. SOCIAL AND DEMOGRAPHIC TRANSFORMATION • Diverse, global, new patterns of immigration • The definition of diversity keeps expanding • People assert their difference rather than trying to assimilate • The real diversity is the diversity of values

  6. ECONOMIC TRANSFORMATION • Knowledge defines the value if products and services • Value added lies in ideas and innovation • A better idea wipes out 100 years of investment • The “war for talent” becomes fundamental, not cyclical • Tacit knowledge comes to its own

  7. TECHNOLOGICAL TRANSFORMATION • Portable, cheap, linked, diffuse, invasive • “Ubiquitous connected transparency” defines the future • Redistributed information redistributes power • Hierarchies of control lose power • The definition of stakeholder expands

  8. WHAT TRENDS RESULT FROM THIS CONFLUENCE OF FORCES?

  9. TRADITIONAL BARRIERS ERODE • Work & home, public & private, men & women, boss & • employee, product & service, provider & advocate • For the first time in history, people use the same tools • Erosion requires continual redefinition • Erosion requires mission focus

  10. ORGANIZATIONS MUST DO MORE WITH LESS • Leaner, less hierarchical, more competitive • Leaders must ask people to ramp it up again • People must be motivated by passion, inclusion • Partnerships and joint ventures are key

  11. CHANGE BECOMES CONSTANT • Technology mandates fast product cycles • Technology creates new distribution channels • New distribution channels mean new products and services • The barrier to entry for competitors is low • Skills must be continually upgraded

  12. THE NICHE RULES THE MARKET • Broad-based, generic products and services fail • Needs are served by a targeted array • Stakeholders demand input and specificity • Customer must be involved in design • The workforce also expects customization

  13. BALANCE BECOMES AN ISSUE FOR ALL • Eroding barriers bring issue of balance to the fore • Custom life requires custom work • Work and life demand integration • Everyone must become their own HR department • The link between ages and stages is broken

  14. WHAT ARE THE SKILLS OF 24/7 LEADERS?

  15. LEADERS MUST LEAD PEOPLE WITH DIFFERENT VALUES • From work ethic to desirable community • Definitions of satisfaction and performance continue to evolve • Clarity of mission and purpose are key

  16. LEADERS MUST PRACTICE INCLUSION • Use webs to break down hierarchical distinctions • Draw strategic ideas from a broad base • Acknowledge informal power structures • Respect the power of buy-in • Communicate directly and transparently

  17. LEADERS MUST EXPECT EXPECTATIONS TO BE UPENDED • Lessons from the junior officer corps • The issue of single parent soldiers • Seeing what is needed in a whole new light

  18. WHAT IS THE BEST PRACTICE OF LEADERSHIP IN 24/7?

  19. LEADERS MUST FOCUS ON SUSTAINABILITY • The end of the frontier • Sustainability requires long-lived organizations • Sustainability requires self-renewing markets • Sustainability requires a culture of self-renewal

  20. “Why are we here? We’re here to make a dent in the universe.” Steve Jobs

  21. QUESTIONS FOR SALLY? Click on Chat and send questions to the Host, Presenters & Panelists www.sallyhelgesen.com

More Related