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Best Live chat software for e-commerce website

Qualify store traffic, increase sales and resolve support tickets in a jiffy with Kapture chat suite. <br>Benefits of live chat integration into your ecommerce store<br>

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Best Live chat software for e-commerce website

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  1. LIVE CHAT for E-commerce

  2. Does Ecommerce need Live chat According to Forrester, 44% of online consumers say that having questions answered by Live agent while in the middle of an online purchase is one of the most important features a website can offer.

  3. What is a LIVE CHAT? Live chat allows customers to communicate with customer service representatives in real time. Rather than having to speak with a representative on the phone, visitors on a website can have a live interaction with agents in a chat box within a browser.

  4. Research says 63% of customers are more likely to return to a website that offers live chat and 62% are likely to purchase again from such a website. Current e-commerce statistics stats that 40% of the worldwide internet users have bought products or goods online vis desktop,mobile,tablet and other online devices

  5. Benefits of Live chat in E-commerce • Customer satisfaction - Live chat has highest customer satisfaction levels for any customer service channel • Personalization - Consumers have a real person to contact before making a purchase and over half say that lack of interaction have caused them not to purchase

  6. Benefits of Live chat in E-commerce • Quick response - According to an ATG Global Consumer Trend study, 90% of the consumers prefer Live Chat helpful • Cart abandonment - Customers are receptive to proactive chat offers and are glad to have real time assistance

  7. Benefits of Live chat in E-commerce • Cost reduction - Live chat is typically 1/4th the cost of a phone service • Multi task - Live chat can chat with multiple clients and also do other tasks

  8. Integrating Live chat into your Ecommerce store • Auto connect customers to the right team • A Hybrid AI agent to assist your team • Cross channel deployment

  9. Integrate Live chat into your Ecommerce store • Multiple integrations one dashboard • Insightful reports that drive growth

  10. Qualify store traffic, increase sales and resolve support tickets in a jiffy with Kapture chat suite

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