Common Customer Service problems and solutions

1. Understanding the Common Customer Service Problems and their Solutions

2. Why good customer service is important? According to a report by Glance it is said that about 78% of customers tend to back out from making a purchase due to a negative customer experience. Customers are seen as the most important element of a business. To run a successful and profitable business it is important for organizations to prioritize the customer experience. When businesses fail to take steps towards fixing customer service issues businesses will not only encounter losses but also experience low customer satisfaction and customer retention rates.

3. Common Customer Service Problems Not having a customer-centric approach Increased customer service response time Not having answers to customer questions Not having an omnichannel facility Not providing 24/7 customer service assistance

4. Provide 24/7 help desk assistance. Facilitate self-service portals to answer most frequently asked questions. Solutions Have an omnichannel customer service approach. Have an organized customer database that can be accessed by agents.

5. How Kapture CRM can help you 01 02 Helps you increase your customer retention levels by providing the best customer management tools. Helps you integrate customer data in an efficient manner. 03 04 Helps your customer help themselves through self-serve portals. Helps you provide customer service around-the-clock.

6. If you want to know more about Kapture’s customer relationship management system click herefor a demo now.