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Dealing with… Difficult People

Dealing with… Difficult People. Victoria Lai, Governor Lisa Lotito-Byers, Administrator. D isruptive / Frustrating Behaviors. Hostile- Aggressives Complainers Silent & Unresponsives Super- Agreeables Negativists Know-It-All Experts Indecisives. Coping Skills.

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Dealing with… Difficult People

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  1. Dealing with…Difficult People Victoria Lai, Governor Lisa Lotito-Byers, Administrator

  2. Disruptive / Frustrating Behaviors Hostile-Aggressives Complainers Silent & Unresponsives Super-Agreeables Negativists Know-It-All Experts Indecisives

  3. Coping Skills Enables YOU and Difficult Person to move forward Interferes with “successful” functioning of difficult behavior Act with purpose to balance power

  4. Tips Don’t get dragged down “Misery loves company” Be aware and keep your guard up! Listen Tempting but will not stop them

  5. Use a time limit for venting 5 minute rule Perpetual pessimist vs. occasional vent Don’t Agree Tempting to appease  don’t Adds fuel to the flames

  6. Don’t stay silent Silence = Agreement Do switch extremes into facts Negative people often speak in extreme terms switch them to fact-based statements Sometimes ≠ always

  7. Move to problem solving People who whine often feel powerless & that situation is hopeless End their negativity… help them move into problem solving mode

  8. Cut them off Hopelessly negative people need to be cut off CAUTION Make sure they aren’t just venting over the limit Make sure you weren’t encouraging them Make sure they can’t be switched to problem solving Politely shut them down

  9. Why bother controlling our responses? Hurting ourselves It’s not about you; it’s about them Battle of the EGO Anger feeds anger; negativity feeds negativity Waste of energy Negativity spreads Freedom of speech

  10. Let’s share our strategies!

  11. More Tips…

  12. 9 more tips Be calm Understand the person’s intention Get some perspective from others Let the person know where you are coming from Build a rapport Treat the person with respect Focus on what can be actioned upon Ignore Escalate to a higher authority for resolution

  13. and 15 more tips Forgive Wait it out Does it really matter if I am right? Don’t respond Stop talking about it Be in their shoes Look for the lessons

  14. and 15 more tips Choose to eliminate negative people in your life Become the observer Go for the run Consider the worst case scenario Avoid heated discussions Most important Pour honey to counter the poison Express it

  15. Go for the GOLD Questions? Further Questions: please contact Victoria Lai cnhkc.dg1314@gmail.com Lisa Lotito-Byers cnhkc.admin@gmail.com

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