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Library Showcases

Library Showcases. Doing the new EDI qualification Immediate messaging Welcoming new Athens users A virtual library workroom Teaching study skills Easy eBooks access Speedy stock checking. The new. EDI Certificate or Diploma in Libraries, Archives and Information Services.

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Library Showcases

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  1. Library Showcases Doing the new EDI qualification Immediate messaging Welcoming new Athens users A virtual library workroom Teaching study skills Easy eBooks access Speedy stock checking

  2. The new EDI Certificate or Diploma in Libraries, Archives and Information Services Simon Elliott & Pauline Blagden

  3. New qualifications • Electronic portfolio • Competency-based • Nationally recognised • Vocational – support and enhance your work • Can be stepping stone to professional qualifications eg certification/chartership

  4. Simon Elliott Electronic Resources Assistant

  5. What’s the difference between NVQ and EDI?

  6. Issuing Information module • Adding new users • British Library request • Searching for articles online • Article list from user • Verifying users surname • Inter Library Loan procedure

  7. Any Questions?

  8. NVQ Level 3 in Library & Information Services Congratulations! Christine Cadet Lyn Murphy Helen Nicholson Su Roy

  9. Immediate Messaging Service across a complex organisation Linda Atkinson & Owen Coxall Cairns Library, John Radcliffe Hospital

  10. Why did Bodleian Libraries set up a live help service ? • New Library Management System • New version of SOLO (our portal) • Millions of books moved into remote storage • 100+ libraries but increasing virtual use • Improve our image with readers • Quick feedback on new system teething problems (beta testing)

  11. Types of queries received! • Although it is set up to answer queries about SOLO, around 50% are about the library policies, collections and accessing materials. • Quite a few are asking how to obtain material we do not hold. • Get a few time-wasters and flirts: • How do I search for the lost journals of Mordor? • Hello are you a real live person? • Hello, will you marry me?

  12. Problems encountered • Technical problems when lots of people logged into one Meebo account • Meebo notifier default settings • Communication between all the Librarians involved • Meebo Widget embedded in Web site so if do a Solo search one loses conversation thread • Timetabling volunteers

  13. Problems solved • Set up protocols/etiquette • Rules set about Meebo notifier • Use a Wiki, Google Docs and Google Calendar and email group. • Ask readers to open a new SOLO window to search. Longer term solution=pop-up-widget • Recruit lots of volunteers to share the load and experience

  14. Feedback Way to go BOD ! ALL USER FEEDBACK ABOUT MEEBO SO FAR HAS BEEN VERY POSITIVE

  15. Statistics for evaluation We are keeping record of queries and the results will be analysed to check that this service is 1. Sustainable and 2. Value for money . Average no of genuine queries= 25/day in term Number of Staff involved= 40 so only do one hour on call a week

  16. Relevance to your service? • Do you have many enquiries from remote users ? • Would your users find instant messaging helpful? • Do you belong to a consortia with shared services? • Would you be able to share a live help service in your libraries? • Would you be able to manage a live chat service for just your library?

  17. Any questions? We are happy to answer any follow up questions either here or later. Contact : Linda.Atkinson@bodleian.ox.ac.uk Owen.Coxall@bodleian.ox.ac.uk or just give us a ring 01865 221936

  18. A Warm Welcome to Athens Users in Bucks Jennie Kelson Library Services Manager

  19. The Distant Past Expensive Record-keeping Time-consuming

  20. The Recent Past Confusion Reactive Time-consuming

  21. Elaine’s Bright Idea Let’s use Mail Merge

  22. How to – Part 1 Step 1 – download details of new registrations within the last week from Athens admin site and save as an Excel spreadsheet Step 2 – check and amend any details as necessary

  23. How to – Part 2 Step 1 – write your marketing text in MS Word and save as a mail merge document Step 2 – link it to your Excel spreadsheet of new Athens users

  24. How to – Part 3 Send the email! – Yep, it is that easy!

  25. Advantages User receives customised email

  26. Advantages Whole process takes just a few minutes each week

  27. Advantages Can be easily adapted

  28. Advantages Quick, easy & professional

  29. The Virtual Library Workroom

  30. Knowledge management…

  31. from to complex processes simple individualized tasks shared multiple files, folders backups one site

  32. Office home

  33. Broad and flat structure for finding files quickly and keeping things simple

  34. Operations manual

  35. Team Calendar

  36. Discussion area

  37. Verdict so far • fun, better • everything that matters in one place • latest version replaces previous • needs time and push • too open? • some casualties…

  38. Innovations : Teaching study skills Rebecca Mitchelmore Clinical Outreach Librarian I01 (Isle of Wight)

  39. Seeds .... of disaster Student working over search with 47 lines and no good results Student who has lost all references looking at her loan record Student asking how to insert page numbers in Word document Student says she can’t find any good papers ‘on Google’ You just know it is going to end in tears!

  40. Seeds .... of thought IT trainers talking about 1:1s or drop-ins with staff Manager complaining about wasted training budget Supporting Learning in Practice group discussions The numbers of students passing look really bad

  41. Seeds .... of action Money! In June 2010: 72 staff took Trust-funded university modules: £53,218 32 passed their modules: £27,322 6 were referred: £4,639 8 failed: £5,143 10 were referred for non-submission: £6,320 16 were failed for non-submission: £9,794 In total: 40 students did not pass their modules: £25,896

  42. (Guess which one is me) Growing an idea Of course you need a team and a meeting: IT trainers Training Manager Associate Director of Development and Training Librarian

  43. Growing a course Library & information skills Reading skills Writing skills Survival skills IT skills First delivered as 5 separate short modules in September and October 2010 – so trainees could attend only those which they required

  44. Regenerate and extend ideas Changing staff available caused changes to delivery Feedback led us to plan one whole single training day Less user participation/practice was possible ...... so delivery had to be cheerful and engaging Signposting to further help is an important element

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