ABCD Conference 2008 Facilities Management Standards and Qualification Richard Beamish Chief Executive Asset Skills

1. ABCD Conference 2008 Facilities Management Standards and Qualification Richard Beamish Chief Executive Asset Skills

2. Challenges Facing FM • Defining itself • Presenting a clear picture of itself to clients and prospective entrants • Recruiting at entrant/first line manager level • Managing change and rapid expansion

3. Role of Standards and Qualifications • Help to delimit the world of FM • Provide a clear statement of FM functions • Define full occupational competence • Provide the basis for career pathways and progression • Raise awareness of the sector • Contribute to the professionalism of the sector

4. National Occupation Standards • Work functions • Industry defined • Outcome statements • Yes/No gates • Demonstration of mastery – can do • Underpinning skills and knowledge • Objective benchmark of competence • Multi-purpose – selection, TNA, succession

5. The Process - NOS Occupational mapping – structure of industry, job roles/titles, levels of responsibility • Functional mapping - key purpose, primary and secondary functions, discrete service areas/activities • Developing a suite of NOS - matching to national occupational standards (NOS) - existing generic NOS eg management, H+S - gap analysis and unique FM functions - new NOS eg disaster recovery and contingency planning, space and energy management

6. The Process – Suite of Functions 26 Functional areas: • Relationship management • Customer service • Property, systems and service maintenance • Health, safety, environmental protection, sustainability • Information management, monitoring/reporting • Procurement and contract/agreement management • Disaster recovery and contingency planning • Energy and space management • Project management

7. The Process – Suite of Functions 1 Provide and monitor facilities for clients Develop Productive Working Relationships With Colleagues And Stakeholders Foster People’s Equality, Diversity and Rights Monitor And Solve Customer Service Problems Contribute to Maintaining Standards of Service Contribute To The Management Of Incidents And Emergencies Determine the Effectiveness of Security Measures Plan and Implement the Maintenance of Property, Systems and Services Allocate And Monitor The Progress And Quality Of Work

8. The Process – Suite of Functions 2 Ensure Health and Safety Requirements are Met in Your Area of Responsibility Contribute to Maintaining Sustainable Development and Environmental Good Practice at Work Contribute to project planning and preparation Monitor And Report On Progress And The Use Of Resources Contribute To The Procurement Of Supplies Implement Change Provide Leadership For Your Team Remote support for products or services

9. The Process – Suite of Functions 3 Supplying Information for Management Control Contributing to the Management of Performance and the Enhancement of Value Disaster Recovery and Contingency Planning Reassessing Operational Performance Manage a budget Manage Space Carry Out Energy Management Recruit, select and keep colleagues Specify, Commission and Manage External Contracts and Agreements

10. The Process – The Qualification Design Features • Identify shared functions • Provide pathways for all FM roles • Reflect current and emerging job profiles • Balance FM specific with generic functions • Ensure access for all FM managers Structure Mandatory units (3) provision to clients,relationship mgt,HSE • Optional Units - Suite 1 mainstream FM functions (3/12) service delivery,project planning,reporting - Suite 2 specialist and generic (2/11) energy/space management,security,maintenance

11. The Process – The Qualification Mandatory Units Provide and Monitor Facilities for Clients Develop Productive Working Relationships With Colleagues And Stakeholders Ensure Health and Safety requirements are Met in Your Area of Responsibility

12. The Process – The Qualification Optional Units - Suite 1 – 3 Units: Foster People’s Equality, Diversity and Rights Monitor And Solve Customer Service Problems Contribute to Maintaining Standards of Service Contribute To The Management Of Incidents And Emergencies Allocate And Monitor The Progress And Quality Of Work Contribute to Maintaining Sustainable Development and Environmental Good Practice at Work Contribute to project planning and preparation Monitor and Report On Progress And The Use Of Resources Provide Leadership For Your Team Supplying Information for Management Control Contributing to the Management of Performance and the Enhancement of Value Reassessing Operational Performance

13. The Process – The Qualification Optional Units - Suite 2 – 2 Units: Determine the Effectiveness of Security Measures Plan and Implement the Maintenance of Property, Systems and Services Contribute To The Procurement Of Supplies Implement Change Remote support for products or services Disaster Recovery and Contingency Planning Manage a budget Manage Space Carry Out Energy Management Recruit, select and keep colleagues Specify, commission and manage external contracts and agreements

14. Next Steps • Accreditation of qualification • Awarding Bodies and delivery centres • Piloting • Promotion • Employer engagement

15. Contact David Bell Director of Qualifications and Policy Asset Skills Email: dbell@assetskills.org