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Conflict Resolution “Tips”

Conflict Resolution “Tips”. Willie Johnson Performance Improvement Consultant. Session-3 Objectives. “Instead of suppressing conflicts, specific methods could be set up by which the conflict is resolved.” - Albert Low.

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Conflict Resolution “Tips”

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  1. Conflict Resolution“Tips” Willie Johnson Performance Improvement Consultant

  2. Session-3 Objectives “Instead of suppressing conflicts, specific methods could be set up by which the conflict is resolved.” - Albert Low • Skills of Negotiating Conflict Through Crucial Conversations

  3. Moving Through A Process • Establish • Seek • Present • Decide • Express

  4. Resolving Conflict Through Crucial Conversations

  5. What Makes A Conversation Crucial? • ___________ Opinions • Strong ___________ • _________ Stakes Ways to Handle • _________ them • Handle __________ • Handle __________

  6. The Law of Crucial Conversations Anytime you find yourself stuck, there are _______ ____________ keeping you there. ____________ are the priority of life, and conversations are the crucial element in profound caring of relationships

  7. (1) Get Unstuck • _______ conversations keeping you stuck • Hold the right conversationwith _______

  8. (2)Start With The Heart • Work on _____ first • ______ on what you really want • _______ the Sucker’s Choice • _______ on _______

  9. Why Focus on Interests • Gets to heart of issue. • Sets stage for mutual understanding.

  10. (3) Learn To Look For • _______ when a conversation becomes crucial • Signs that ______ is at risk

  11. (4) Listen Actively Active listening is accomplished by... • Concentrating. • Getting • Identifying • Providing

  12. Why Bother To Actively Listen?

  13. (5) Make It Safe • How to make it safe to talk about “almost” anything • Step out of the __________ • __________ the cause • _________ safety

  14. Make It Safe (con’t) • How to make it safe to talk about “almost” anything • Commit to seek ________ _________ • Invent a _________ Purpose • Brainstorm new _______________

  15. (6) Master Your Stories • How to stay in dialogue. • _______ your path • Separate ______ from __________

  16. (7) State Your Path • Express views (STATE skills) • Share your _______ • Tell your _________ • Ask for other’s _______ • Talk _____________ • ___________ testing

  17. (8) Explore Others’ Path • How to listen when others’ blow up Exploring Skills • Ask to get things rolling • Mirror to confirm feelings • Paraphrase to acknowledge story • Prime when you’re getting nowhere

  18. Remember Conflict is not always a negative thing, it can have its positives.

  19. To Overcome Deadlocks

  20. Before And After Conflict • Before the Conflict: • Importance of privacy • Willingness to deal with the conflict at an appropriate time for both parties • Know the real reason the fight is about. • Attempt to resolve problems you have the potential to influence.

  21. Before And After Conflict • After the Conflict: • Learn from the conflict. • Keep the conflict in perspective. • Deal with negative feelings.

  22. Day -3 Wrap-Up“Putting It All Together” 1. Define the __________ of the conflict. 2. Determine the ___________ ___________ of the conflict. 3. Identify the _________ of the conflict. 4. Choose the appropriate _________to resolve the conflict.

  23. Remember Attitude Your Most Priceless Possession

  24. “It’s All About Attitude” • Managing Yourself • Play Your Winners • Managing Stress • Accentuate The Positive • Building Support • Network – Network • Thinking Powerfully • Collaboration is the “key” to lasting and trust relationships

  25. Conflict Resolution“Tips” Facilitator Willie Johnson, CIDD, PITC Performance Improvement and Training Consultant Email: willie_johnson@jbhunt.com Tele: (479) 659-6017 (O) (479) 409-6340 (C) (479) 820-5974 (F) Web: www.williejay.com

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