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British Library & CDRS

Learn how British Library and CDRS successfully implemented a new strategy focusing on collaboration and 'e' curatorship to improve services. Explore the challenges faced, staff development efforts, and advancements in virtual reference library. Discover the importance of adjusting profiles and monitoring feedback for continuous improvement.

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British Library & CDRS

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  1. British Library & CDRS • move into St Pancras building in 1997 • 1/2 M free enquiries answered • 21 M hits on website www.bl.uk • new strategy - collaboration, ‘e’ curatorship...

  2. CDRS • international - potential of time zone sharing • robust • commitment to professionalism

  3. implementation • management initiative so had to secure staff ‘buy-in’ and overcome scepticism • which team to go with? • workload and monitoring • profile

  4. profile • use of existing ‘conspectus’ profile • whole library - team expertise • definition of ‘research level’ • constant modulation and updating

  5. the first question • Web, other electronic, printed, other source • awareness of questioner - who and where • “the right answer might not always be right in a different context”

  6. monitoring • high-level quarterly reports to ExecTeam • 6 weekly project team meetings using CDRS stats, our own monitoring • adjustment of profile level

  7. issues • variation of profile • access to materials store off-site • staff development • virtual reference library improvements • staff access to electronic resources • model electronic licence adjustment

  8. future • discrete units with own profiles • publicity • document delivery - has our DSC a role to play eg. Articles Direct • user education - how to find answer v answer

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