Crossing the Digital Divide Mark Seeger Sr. Director of Business Development

1.    Crossing the Digital Divide Mark SeegerSr. Director of Business Development Tuesday, August 24, 2010 Hyatt Regency Baltimore Today�s Interpreting Provided by CSDIO (Video Remote Interpreting using Z4 Software) Communication Service for the Deaf - 501(C)3 Nonprofit Corporation

3. US Department of Commerce $14,988,000 Grant American Recovery and Reinvestment Act National Telecommunications and Information Administration (NTIA) Broadband Technology Opportunities Program (BTOP) Sustainable Broadband Adoption (SBA)

4. Primary Goals Promote broadband adoption and teach, educate and train deaf and hard hearing consumers from across the country about the benefits of having broadband through an awareness and outreach

5. Goals Continued Sign up broadband users by offering the discounted mini-notebook and broadband connection to consumers with the most pressing need and who are income eligible.

6. Goals Continued Create new jobs at CSD�s innovative state-of-the-art contact center in South Dakota (voice, text, video calls, Web chat, etc.)

7. Goals Continued Ensuring digital literacy, consumers are fully equipped with accessible tools for communication (video/captions) and remote access to employment and human services

8. Lead Partners Co-Sentry (Coordinates Last Mile Providers) Wireline and Wireless

9. Lead Partners Continued SDN Networks (Customer Premise Equipment) HP Notebooks with Built In Webcams Video Enabled with Polycom and Z4 Software Pre-Loaded with Project Endeavor Software Direct Access to Tier 1, 2 and 3 Remote Support, Instructional Videos and Advocacy (text or video)

10. National Collaborators National Association of the Deaf (50 State Associations) American Association of People with Disabilities National Emergency Number Association Conference of Educational Administrators and Programs for the Deaf Statewide Coordinators for the Deaf Conferences Connect Your Community

11. Community Anchors Local VR Counselors with Deaf Caseloads Local School Programs with Deaf Transition Students Local Libraries (PAV Units) Local Housing Authorities (PAV Units) Local Public Safety Authorities (PAV Units) Local Community Colleges (PAV Units) Local Service Agencies for Deaf and Hard of Hearing

12. Public Access Video (PAV)

13. PAV LOCATIONS Libraries Schools Colleges Public Housing or Shelters VR Offices Deaf Agencies

14. Opportunities Specific to VR VR Clients who are income eligible are targeted to participate in this program nationwide

15. More VR Opportunities Transition Students who are income eligible are targeted to participate in this program nationwide

16. More VR Opportunities The grant has created jobs for people fluent in ASL to support the infrastructure of Project Endeavor (www.c-s-d.org)

17. Available Positions BTOP Accountant/Clerk BTOP Tier 3 Trainer� BTOP Service Manager BTOP Tier 3 Service Coordinator BTOP Tier 3 Service Coordinator BTOP Research/Evaluation Specialist� BTOP Rehabilitation Specialist� BTOP Marketing Director BTOP Website DeveloperDivision BTOP Website Programmer BTOP Contact Center Manager BTOP Contact Center Supervisor BTOP Contact Center Supervisor BTOP Tier 1 Agents (30 Positions) BTOP Tier 2 Agents (10 Positions)

18. Equipment

19. Features Project Endeavor CSR - video, chat, email, or instant messaging Advocacy (communication access challenges) Call a hearing person (relay � ip or video of their choice) Call a deaf or hard of hearing person (point to point � text or video) Set up emergency services through relay (10 digit number - FCC) Get a remote sign language interpreter (jobs, legal, medical) How can I get a job (local and remote employment services) Remote human services (behavioral health, victim services, advocacy, access to available programs remotely via text or video)

20. How does Broadband support the VR / Transitional Client at home? Access to job searches from home and ability to log into available state online employment systems Ability to join job clubs online and learn of available leads from social media (facebook, twitter, etc) Ability to communicate with the VR Counselor, Community Rehab Partners providing training and prospective employers via text or video relay Ability to retain employment by communicating issues with current employer (illness, family emergency, transportation challenges) so that there are fewer misunderstandings and resulting terminations

21. State Allocations Based on US Census Order of selection Waiting lists Re-allocation of un-used allocations June 2011 Priority given to VR (Jobs) Priority given to School Programs (Transition)

22. Recovery Act Programs(Deaf and Hard of Hearing) Deaf Action Center ($1.4M) Louisiana, California, Texas, Alabama VRI Stations for Health Care, Job Training and Legal Services http://www.ntia.doc.gov/broadbandgrants/factsheets/LA_DeafActionCenter_FINAL.pdf Connect Your Community ($18M) Ohio, Florida, Kentucky, Mississippi, Michigan Computer Labs with Trainers http://www.ntia.doc.gov/broadbandgrants/factsheets/OH_OneCommunity_FINAL.pdf

23. Today�s Presentation Sponsored by VRI (CSDIO) using Z4 Software

27. Z4 Software Mark used today

28. Unique features of these video phones for VR clients placed in jobs that require HIPAA compliance or have high levels of security �

29. Today�s Presentation Made possible by the Broadband Technology Opportunities Program

30. Thanks!