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UNDERSTANDING BENCHMARKING IN A WEEK

UNDERSTANDING BENCHMARKING IN A WEEK<br><br>Presented a book on understanding Benchmarking In a Week

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UNDERSTANDING BENCHMARKING IN A WEEK

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  1. AUTHORS ➢ JOHN MACDONALD ➢ STEVE TANNER PRESENTED BY KARTEEK CHEDADEEPU ROLL NO: B10-06

  2. ➢ Book Name: UNDER STANDING BENCHMARKING ➢ Language: English ➢ Authors Name: JOHN MACDONALD STEVE TANNER ➢ Publisher: Hodder & StoughtonLtd ➢ Published in the year: 1998 ➢ No of pages:96

  3. JOHN MACDONALD AND STEVETANNER John macdonald and dr steve tannner are both recognised as major contributors to world wide quality movement. ➢ They are consultants, authors, and speakers of international. ➢ They have collaborated on other book in the in a week series. ➢ John is also auther of understanding knowledge management, global quality, call a halt to mindless change. ➢ Steve is the co-author of assessing businessexcellence ➢

  4. INTRODUCTION ➢ Sunday- ➢ Monday- ➢ Tuesday- ➢ Wednesday- Planning the study ➢ Thursday- Collecting the data ➢ Friday- Analyzing and using the data ➢ Saturday- Maintaining Leadership What is Benchmarking Where do we start The benchmarking roadmap

  5. Benchmarking is changing perspectives of executives and managers. It shows on company good,bad,mediocre of their own company. It apply to manufacturing services and small and large scale organizations. It provide a step-by-step guidelines for understanding benchmark. ➢ ➢ ➢ ➢

  6. Benchmarking is the process of comparing the own organization or operations against other organizations. Benchmarking can be applied against any product,process, function or approach in business. Measures of time, quality, cost and effectiveness (or satisfaction). The intent of benchmarking is to compare the own operations versus competitors. To generate ideas for improving processes, approaches and technologies to reduce costs, increase profits and strengthen customer loyalty and satisfaction. Benchmarking is an important component of continuous improvement initiatives. ➢ ➢ ➢ ➢ ➢ ➢

  7. LEVELS OF ATTAINMENT Baseline Method ➢Achievable level ➢ benchmark level PERFORMANCE ➢ Long term level

  8. It focus on the business imperatives involved in consumer satisfaction Strategic planning Product comparison Forecasting Goal setting ➢ ➢ ➢ ➢ ➢ Types Of Benchmarking ComparativeAnalysis Best Price Making ➢ ➢

  9. Develops realistic strech and strategic targets. ➢ Establishes realistic action for implementation ➢ Encourages a striving for excellence ➢ Creates a better understanding of competitors ➢ Emphasizes sensitivity to change ➢ It shows various types of benchmark available.it can be concentrate on the best practice benchmarking ➢

  10. ➢ Before starting benchmarking, they have to know the level of effort and key element of effort ➢ National benchmarking clearing house was surveyed 80 leading organizations ➢ Average on benchmark study on last six months ➢ It occupies 25% of team members time and costs 45000$ ➢ 90% of respondents they were going to increase their benchmarking

  11. MANAGEMENT SUPPORT ANDDIRECTION ➢ A SYSTEMATICAPPROACH ➢ RESEARCH FACILITIES ➢ NETWORKING ➢ A CODE OFCONDUCT ➢ START THE BENCHMARKING ACTIVITIES BY PILOTSTUDY. THE STEPS FOR PILOT STUDY CAN BE SUMMARISED AS FOLLOWS. ➢ EASTABLISH ANDTRAIN ➢ DOCUMENT AND LEARNINGGAINED ➢

  12. Benchmarking have a key players in the roadmap.it deals with the roles and responsibilities ➢Stakeholders ➢Process sponcers ➢Benchmarking team facilitator ➢Responsibilities of benchmarking team members ➢Research resources

  13. ROADMAP HAVING THREESTEPS Planning the study collecting the data analyse the data adopt the data ➢ Step-1 ➢ Step-2 ➢ Step-3 ➢ Step-4

  14. This is the main step of roadmap of Benchmarking ➢ It consideeder two identifying benchmarking ➢ Process classification frame work ➢ Critical benchmarking ➢ Mission and vision statement ➢ Identifying what process we are going to benchmarking

  15. Form the benchmarking team Establish the process to be benchmarked Document the current process Define topic areas for data collection ➢ ➢ ➢ ➢

  16. COLLECTING THE DATA -THURSDAY It is the second mainstep of the benchmarking roadmap.it involves collecting the data. The collecting of data can be of four main phases Internal analysis External research Primary investigation A visitsite ➢ ➢ ➢ ➢

  17. Identifying the potential benchmarking partner Plan the data collection methods Conduct a primary investigation Prepare for a visit site Write the site reports ➢ ➢ ➢ ➢ ➢

  18. Collected data can be analyze, examine the issue involved in using a data to adopt current practice ➢ It shows how to analyze the collected data ➢ This is the final two steps of benchmarking ➢ The study can come into implementation plan ➢ Now it completed our run through plan of branch banking

  19. ➢ Normalise the performance of data ➢ Construct a comparison matrix ➢ Identify the best practices ➢ Isolate the involved process enables

  20. ➢ Maintaining and updating the database ➢ Continuous self-assessment ➢ Benchmarking and improvement award ➢ Pitfalls and temptations in benchmarking ➢ It requires a strong degree of commitment from all other involved. ➢ It is not easy and not for faint-hearted

  21. CONCLUSION ➢ IT PROVIDESASTEP-BY-STEPPROCESS OF BENCHMARKING ➢ Understanding the priciples ➢ What and who to benchmark ➢ Collecting and managing data ➢ Building the evolutionary organisation

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