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Communication in Healthcare

Communication in Healthcare. Presented by Samantha Nziengui. Introduction. What is communication Importance of communication in healthcare. Significance. Improved communication during shift report can help catch potential medical errors ( IOM, 2009). SBAR. Clinical Proposal.

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Communication in Healthcare

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  1. Communication in Healthcare Presented by Samantha Nziengui

  2. Introduction • What is communication • Importance of communication in healthcare

  3. Significance • Improved communication during shift report can help catch potential medical errors ( IOM, 2009).

  4. SBAR

  5. Clinical Proposal • Tool :Kardex • Target population: Healthcare providers • Healthcare setting

  6. Description of the Tool • Kardex divided into 4 sections • 1st section patient history: patient name, age, gestational age, gravity/parity, gestational age, due date, primary physician, home medications, allergies. • History • Exams • Labs • Procedure/Plan of care

  7. Description of the Tool • 2nd section Exams: current findings vitals signs, vaginal exams, any bleeding, physical assessment. • 3rd section Labs: Patient’s current lab results: blood type, group beta strep status, RPR, HIV, HepBsag, Rubella, CBC,

  8. HELP Report/Postpartum Care Kardex Tool

  9. long term goals • Enhance nurses autonomy while providing patients care • Decrease patient safety risks due to errors, short terms goals • Empower nurses on patients’ advocacy • Provide effective patient care by reducing errors related to miscommunication

  10. After the implementation of the tool, nurses on the unit will be able to: • Identified the importance of effective communication during shift report • Describe the importance of quality exchange information when handing over patient care • Cite the benefits of using the new communication tool during shift report.

  11. Evaluation • Monthly staff meeting • Survey questionnaire: rate the effectiveness of the tool from 1 to 10 • How helpful is the • tool related to your work? Please rate the quality of the tool.

  12. REFERENCES • Chapman, K. (2009). Improving Communication Among Nurses, and Physicians. AJN retrieved April 29th, 2013 from http://www.nursingcenter.com/pdf.asp?AID=940556. • Curtis, K., Tzannes, A., & Rudge, T. (2011). How to talk to doctors - a guide for effective communication. International Nursing Review, 58(1), 13-20. • Evans, D., Grunawait, J., McClish, D., Wood, W., & Friese, C. R. (2012). Bedside Shift-to-Shift Nursing Report: Implementation and Outcomes. MEDSURG Nursing, 21(5), 281-292.

  13. REFERENCES • Christian, K., Haight, T. (2009). Improving communication using a cancer treatment schedule tool. Oncology Nursing Forum, 36(3), 15.  • Jefferies, D.(2012). Communicate with clarity. Nursing Standard, 26(40), 62-63. • Middaugh, D. J. (2013). Signal-to-Noise Ratio: Filtering Out Ineffective Communication. Medsurg Nursing, 22(4), 262-264.

  14. References • Institute of Medicine (2009) To Err Is Human: Building a Safer Health System, retrieved 10/30/13 from http://www.justice.org/cps/rde/justice/hs.xsl/8677.htm • The Joint Commission (2007) Sentinel Event statistic retrieved 10/30/13 from http://www.jointcommission.org/assets/1/18/General_Information_1995-2Q2013.pdf

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