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Group communication for healthcare workers designed in ServiceFrame

Group communication for healthcare workers designed in ServiceFrame. Project 73, Marte Forthun. AGENDA. Scenarios from Trondheim University Hospital Context-aware information Design. NEED FOR TECHNOLOGY AT THE HOSPITALS?. Care of the patient in focus

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Group communication for healthcare workers designed in ServiceFrame

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  1. Group communication for healthcare workers designed in ServiceFrame Project 73, Marte Forthun

  2. AGENDA • Scenarios from Trondheim University Hospital • Context-aware information • Design

  3. NEED FOR TECHNOLOGY AT THE HOSPITALS? • Care of the patient in focus • Technology needs to be a positive supply and mirrow the actual need FICTITIOUS DEPARTMENT Medical Department Stroke Unit Heart Unit Kidney Unit G1 G2 G3 G4 G1 G2 G3 G4 G1 G2 G3 G4

  4. SCENARIO 1 FROM TRONDHEIM UNIVERSITY HOSPITAL – HELP WITH PATIENT Primary group – G1 Lise Location: Room 333 Presence: Busy with patient GroupSession: 1 Per Lise Location: Room 331 Presence: Meeting GroupSession: 0 Location: Room 333 Presence: Busy with patient GroupSession: 1 Stroke Unit Primary group - G1 Ole Kari Help Patient Location: Room 338 Presence: Busy with patient GroupSession: 0 Location: Room 337 Presence: Free GroupSession: 0 Interface on handheld terminal

  5. SCENARIO 1 FROM TRONDHEIM UNIVERSITY HOSPITAL – HELP WITH PATIENT Lise Kari Kari Location: Room 333 Presence: Busy with patient GroupSession: 1 Location: Room 337 Presence: Free GroupSession: 0 Location: Room 337 Presence: Busy with patient GroupSession: 1 Stroke Unit Stroke Unit Primary group - G1 Primary group - G1 Able to help with patient in Room 333? Help Patient Yes No Interface on handheld terminals

  6. SCENARIO 2 FROM TRONDHEIM UNIVERSITY HOSPITAL – EMERGENCY Per Location: Room 333 Presence: Emergency GroupSession: 1 Primary group - G1 Primary group - G1 Stroke Unit Stroke Unit Emergency EMERGENCY IN ROOM 333 Interface on the terminals The patient’s doctor Emergency team

  7. CONTEXT-AWARE INFORMATION ”Context is any information that can be used to characterize the situation of an entity. An enitiy is a person, place or object that is considered relevant to the interaction between the user and an application, including the user and applications themselves” (Dey, June 1999) USE OF CONTEXT-AWARE INFORMATION IN THE HOSPITAL • Location: Indoor positioning – sensors • Calendar:User’s calendar, group calendar etc. • Sessions:Call sessions, instant message session, real-time sessions etc. • Role: Trained nurse, doctor etc. • Presence Types: ”Free”, ”Busy with patient”, ”Meeting”, ”Lunch”, ”Emergency”, ”Offline”

  8. GROUP AGENT SYSTEM GroupManager:Groupname, address, user’s group GroupAgent:Groupname, users, access to update

  9. GROUP AGENT UserSession:Real-time messaging, context-information

  10. USER AGENT

  11. USER AGENT SERVICE GroupService:Exist when user subscribe on group services

  12. GROUP SERVICE GroupSession:Updating user session with context information, routing of messages Administration:Administrative privileges

  13. Questions? • PATS lab • http://www.pats.no • Report http://www.item.ntnu.no/lab/nettint1/activities.html

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