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MeGIF Overview

MeGIF Overview. Joint initiative between Microsoft and the Victorian State Government Primary purpose of MeGIF is to: Stimulate productivity & efficiency using Microsoft technologies; Support best practices in deployment & operational activities;

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MeGIF Overview

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  1. MeGIF Overview • Joint initiative between Microsoft and the Victorian State Government • Primary purpose of MeGIF is to: • Stimulate productivity & efficiency using Microsoft technologies; • Support best practices in deployment & operational activities; • Stimulate growth within local Microsoft solution provider community; and • Stimulate improved inter-relationships and collaborations between agencies.

  2. Department of Justice Desktop and Server – Zero Touch Deployment Presentation to Microsoft Executive Summit – March 2005 Caesar Formica Director, Technology Services, DoJ Peter Royal Project Director, Hewlett Packard

  3. 1 DoJ Profile • DoJ Covers: - Courts and Tribunals - Correctional Services - Consumer Affairs - Gaming and Racing - Enforcement Management (Sheriffs Office) - Vic State Emergency Services - Crime Prevention - Law Reform • Equal Opportunity Commission - Office of Public Advocate - Other Business Units • DoJ Statistics: • Expenditure $961.5M • Revenue $974.8M • Staff Approximately 5,000

  4. 2 DoJ IT Environment • 1 Mainframe (Fujitsu) • 122 Unix (Sun) Computers • 135 Windows 2000 File and Print Servers (HP) • 70 Windows 2003 Application Servers (HP) • 125 Computer Network Sites • 4,900 PCs • IT Staff - 104 Permanent - 25 Contractors • IT Staff in Business Units 40

  5. 3 Project Intent • Initially – Migrate to supported software • PCs and Server Operating Systems migration from NT to Windows 2000/2003/XP • No impact to level and quality of services • New SOE for PCs and Servers • Subsequently – PCs and Server Support/Deployment Process Redesign

  6. 4 Project Objectives • Consolidate server environment & improve system reliability • Reduce the time taken to build SOE platforms • Provide the means to build SOE systems anywhere in DoJ network • Minimise variations in SOE platforms & implement change control • Improve support via remote tools (Service Desk) • A more controlled & manageable environment

  7. 5 Partner Engagement • HP selected to Partner DoJ for: • Planning & Design • Build and Test • Deploy and Support - Stage 1 - Stage 2 undertaken by DoJ • Microsoft provided Quality and Assurance Services

  8. 6 Previous Server Environment • Multiple SOE’s • Manual (1 day) build process → Inconsistent SOE’s • Few remote Management / Diagnostic / Reporting Tools • Servers owned by Business Units→limited consolidation → high cost • Wide variety and vintage HP server models • Re-active rather than pro-active management environment

  9. 7 Previous Desktop Environment • Windows NT SOE build process very time consuming • Takes up to 5 days per workstation to complete • 2 Stage process: - Supplier builds SOE off-site - Application installs on-site • Manual workstation configurations performed • Either at 452 Flinders Street or 55 St Andrews Place

  10. 8 Previous Desktop Environmentcontinued • Windows NT SOE Not Consistent • Technicians applying individual configuration settings • Inefficient & redundant practices for support • Lack of license tracking & software version maintenance • Limited HelpDesk (first level) Support • Requires second level support staff to attend issues • Lack of tools in SOE

  11. 9 Server and PC – SOE Migration Project • Server Roll-out (HP and DoJ) • Commenced December 2002 • Completed November 2003 • 160 NT servers → 130 Windows 2000 • HP Responsible for Planning / Design & Build / Test + DoJ input • PC Roll-out (HP – Stage 1 and DoJ Stages 1 and 2) • Started February 2004 • Completed February 2005 • Approximately 5,000 desktop/laptops MAJOR AND COMPLEX PROJECT

  12. 10 Win2x Features • A new Windows 2000 Active Directory • Zero-touch workstation build • New support capability

  13. 11 Win2x End-user Impact • Transparency of back-end maintenance • Change minimisation • Industry compatibility • Improved customer experience

  14. 12 Project Outcomes • Server Achievements • Standardisation • Acceptance of a corporate & standard SOE • Consistency in server back-ups monitoring & reporting • Automated build process for new servers (½ Day) • Standardised on 3 hardware configurations

  15. 13 Project Outcomes continued • Server Achievements (Continued) • Software Management Tools • Microsoft Operations Manager (MOM) installed • Standard versions of Software • Auto alerts of all incidentals (H/S) on Servers • Compaq Insight Manager (CIM) installed on all servers • iLo enables hardware remote access and management • Up-to-date inventory of ALL servers

  16. 14 PC Achievements • Standardisation • Corporate & standard environment across DoJ • Suppliers completing delivery, build and clean up • Automated build process (2 hours) • Corporate wallpaper and screen savers • Software • Standard versions of software • All software packaged and centrally deployed

  17. 15 PC Achievements continued • Support • Hardware and software tracking for audit • SOE build consistent and speedy at all sites • Locked down and consistent configuration of desktop

  18. 16 Business Benefits • HelpDesk → ServiceDesk • Faster resolution of support request • Improved service levels (performance and reporting) • More stable environment → significantly reduced incidents (Lock-down SOE) • Faster (auto) software deployment – via packaging • Support cost reduction • Server Consolidation → lower costs • Reduced software inventory/versions

  19. 17 Questions?

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