Symantec Brightmail Anti-Spam 6.0

1. Symantec Brightmail Anti-Spam 6.0 Product Overview Presentation 08. März 2005 Christoph Kugler Territory Account Manager christoph_kugler@symantec.com

2. Agenda • The Growing Spam Problem • Symantec Mail Security • SBAS Product Features • Architecture, Deployment, Sizing • Filtering Technologies • Brightmail Scanner • Brightmail Control Center • Folder Agents • Brightmail Plug-in for Outlook • Symantec Mail Security 8200 Series • Summary – Why is Brightmail the best

3. The Growing Spam Problem

4. Name: Laura Betterly Age: 41 Single, mother, 2 kids Annual salary: 300’000$ Owner of Data Resource Consulting Inc. Job Title: Spam Queen Who am I?

5. Merkmale von Spam • Wird meistens an eine grosse Anzahl Benutzer gesendet • Empfänger weiss nicht wer der Sender ist • Empfänger hat es nie angefordert • Schwierig bzw. Unmöglich es abzubestellen Wenn Sie es nicht erhalten, Würden Sie es vermissen??

6. Spam Continues to Grow and Evolve

7. Symantec Mail Security

8. SMS - Symantec Mail Security SBAS - Symantec Brightmail AntiSpam Symantec Mail Security

9. Symantec Mail Security Product Family

10. Symantec Brightmail Anti-Spam 6.0Product Features

11. Leadership Brightmail is the worldwide leader in anti-spam technology, providing anti-spam software at the Internet gateway Messages Filtered Protects over 100 billion in June 2004* 15% of global Internet traffic* *Nearest competitor: 6 billion messages & 1% global traffic 325 million mailboxes 25% of global mailboxes 2,000 businesses 9 of top 12 U.S. ISPs *Nearest competitor: 6 billion messages & 1% global traffic

12. Zero Administration Why low administration matters? • Do you have time to write rules, whitelist senders or resolve false positives? • Do you have visibility into new spam trends? • Do you want to be an expert at fighting spam? • Can you provide 24x7 spam fighting capability? Largest hidden cost of an anti-spam solution Look for: Zero Administration

13. Lowest False Positives BAS has the industry’s lowest false positive rate • Brightmail is 99.9999% accurate (1 in 1 million) • 10x fewer then the closest competitor Why are we the lowest? • Brightmail will NOT introduce a technology without accuracy • Competitors taking quickest approach to effectiveness Look for: 1 in 1 million false positives

14. Catch the Most Spam Multiple technologies for complete spam defense • There is no silver bullet anti-spam technology • Different filters effective against different types of spam • With multi-layer solutions spammers must avoid each layer Innovation & global coverage • Need to constantly innovate to stay ahead of spammers • Ability to filter foreign language spam effectively Look for: 95% Catch Rate

15. Symantec Brightmail Anti-Spam Customers Enterprise Service Provider

16. Product Review and Industry Analyst Validation "A benchmark in the field… …95 to 96 percent effective Easy to install and maintain Brightmail Anti-Spam's false-positive score speaks for itself…Brightmail Anti Spam is the best answer we know of.” “Brightmail caught the highest %of spam and had the lowest false-positive rate of any of the products tested.” “…a real "set and forget" system. “ “Brightmail, the leading provider of AntiSpam software, achieves a 1-message-in-1-million false positive rate.” – Yankee Group 2004 Positioned in the “Leaders” Quadrant - Magic Quadrant for Enterprise Spam Filtering - Gartner Research, 2004

17. Info World Article Review

19. Architecture, Deployment, Sizing

20. What is Brightmail 6.0 (BAS)? • Not an MTA • Integrates with industry standard MTA’s • Centralised Management / Reporting • Not a Content Filtering engine (Attachments) • Has AV scanning capabilities • Multiple Operating Systems supported • Deployed anywhere within your messaging topology

21. Key Features Flexible Spam Handling • Modify subject line or header • Delete • Forward to email address for review • Administrator Quarantine Per-User Quarantines • Web-based quarantine • Groupware quarantines - Exchange and Domino Customized Mail Policies • Group Policies • Adjustable spam thresholds Per User Spam Control • Allow/Block lists • Language preference • Submissions Powerful Administration • Web-based Control Center • Global management of multiple servers • Centralized granular reporting • Assignable administrator privileges • Alerts Flexible Architecture • Multiple LDAP integrations • Multiple MTA integrations Content Filtering • Block Lists • Allow Lists • Custom Filters Editor Complete Threat Protection • Anti-Virus – Optional module

22. High-level Architecture Customer Site Symantec Operations

23. Spam Analysis and Operations: the BLOC

24. Flexible Deployment • Install components on one or many machines • Deploy where you want (gateway, relay, or mailbox server) • Choose Quarantine option (Web-based or email client-based) • Incorporate end-user tools and features with Outlook Plug-in

25. Scalability • Brightmail Anti-Spam scalability proof points • On a single CPU • Linux server, handles around 25 messages/sec • e.g. 25 x 3600 = 9000 messages/hour • 9000 x 9 = 81000 messages / business day • Additional performance through more CPUs or more servers at no additional cost (BAS is licensed per user)

26. Filtering Technologies

27. Defending Against Spam: a Multi-layered Approach

28. Technology Custom Rules Regular Expression (Header & Body) Reputation Service Hashing (Body & URL’s) URL Filtering Heuristics Language Support Chinese Dutch English French German Italian Japanese Korean Portuguese Russian Spanish Points to Remember

29. Brightmail Scanner

30. What is the Brightmail Scanner? • The Brightmail Scanner is one of the key software components that powers Brightmail Anti-Spam What it Does What it Includes • Communicates with your MTA (doesn’t replace it) • Receives updated filters from the BLOC • Examines incoming messages for spam, viruses, email threats, and special content • Produces a verdict for a message • Server component that filters mail and returns verdict • Filtering engine • Conduit component that manages statistics and updated filters • Client component that integrates with MTA (optional)

31. Secure Filter Transmission Each Scanner retrieves its own filters Polls for new filters every minute • New filters are: • Downloaded via HTTPS • Available every 10 minutes

32. Platform and Mail Server Support Platform Version MTA Support Windows Windows 2000 Server Windows Server 2003 Microsoft IIS SMTP* Exchange 2000 Exchange 2003 Solaris Solaris 8 Solaris 9 Sendmail 8.12 Sendmail Switch 3.1 Exim Postfix 2.1.3 QMail Sun Messaging Server 5.2/6.0 Linux (Red Hat) Enterprise Linux ES 3.0 Enterprise Linux AS 3.0 Sendmail 8.12 Linux (SuSe) Linux 9.1 Sendmail 8.12 * Other MTAs, including Exchange 5.5 and Domino, can be supported in a relay configuration. To enable this support, Brightmail Anti-Spam is installed on an upstream machine with the IIS SMTP Service relaying filtered mail to the target MTA.

33. Control Center

34. Brightmail Control Center • Web-based interface for: • Centralized management • Push settings out • Pull logging back • Web quarantine • Administrator interface • End user interface • Monitoring • Summary dashboard • Per-machine status • Logs • Statistics and reports

35. Complete Solution • Embedded Tomcat • Embedded MySQL • Brightmail Software • Web Pages • SMTP Listener • Expunger • Notifier Brightmail Control Center Settings Create list of blocked senders Create list of allowed senders Adjust threshold for filtering aggressiveness Choose reputation filters to employ Enable language identification features Set up antivirus filtering Create custom content filters Set up group policies Add admins with specific privileges Work with consolidated reports View consolidated and individual logs Set up alert triggers Change LDAP settings Set up and view Web Quarantine Migrate settings from previous releases Identify external mail servers Work with Brightmail Scanners

36. Spam Scoring • Each spam message given a score • Messages over 90 are given “spam” verdict • Administrators can turn on/off suspect spam threshold • Administrators can define lower end of suspect spam • In policies, administrators can set different actions for spam and suspect spam

37. Detailed Reporting • Multiple reporting categories • Processed, spam, suspected spam, allowed/blocked messages, and viruses • Reporting by multiple criteria • Recipient • Sender • Recipient Domain • Sender Domain • IP Connection etc. • Benefits • 19 reports available • Report viewer in Control Center • Generate as needed or pre-set intervals • Export to multiple formats

38. Group Policies

39. Group Policies Multiple Types of Members Six Email Categories Six Verdicts • All email domains • Sub domains • Individual users • Wildcard Support • Spam • Suspect Spam • Blocked Sender • Allowed Sender • Virus • Worm • Delete • Mark up message subject • Mark up message header • Forward to an email address • Save to disk • Deliver normally

40. Control Center Security • Communication • HTTPS between Scanner and Control Center • HTTPS between administrator, end users, Control Center (Optional) • Administrator Privileges • Support for multiple administrators • Different privileges for different administrators (Some access only quarantine, others can change server settings) • End User Authentication Via LDAP to • Active Directory • Exchange 5.5 • SunOne

41. LDAP Capabilities and Features • Alias Expansion • Quarantine automatically resolves all aliases and delivers messages to the quarantine account for the underlying email address. • Quarantine can access LDAP directories such as: • Active Directory (Exchange 2000 and Exchange 2003) • Exchange 5.5 • Sun ONE Directory Server • Customisable LDAP attributes • Fully-configurable LDAP query settings and attributes to match your LDAP schema.

42. System Alerts • Immediate notification when certain operating conditions arise • Sends email alerts to administrators or other parties • Applicable conditions: • A Brightmail component is not responding or working • Anti-spam filters are older than a specified time • Anti-virus filters are older than a specified time • Brightmail Quarantine is low on disk space.

43. Enhanced Web-based Quarantine Benefits • Spam stored centrally at gateway; not passed through network • End users notified daily/weekly about new spam • Centralized message purging after x days • Can “release” quarantined messages to user(s) inbox • End users can access quarantine at any time • Search functionality for both administrators and end-users

44. Sample Quarantine Screenshots

45. Folder Agents

46. Exchange Spam Folder Agent • Quarantine that lives in Exchange • End users can access from their mail client • Appears as a mail folder • Software installed on each Exchange server • Creates a “Spam” folder for each user • Administrator defines number of days to hold spam before deleting

47. Domino Agent • Creates a “Spam” folder for each user in the system • Administrator can set how many days before deleting spam • Message Submission • Single click submission of missed spam & false positives to Brightmail • Missed spam → Probe Network • Potential false positive → Reviewed by a BLOC Technician

48. Brightmail Plug-in for Outlook

49. Brightmail Plug-in for Outlook • Provide powerful spam management tools for your users • Empower users to take control of their inboxes • Single click submissions of misidentified messages

50. Symantec Mail Security 8200 Series