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THE CONCEPT OF PROCESSES

THE CONCEPT OF PROCESSES. This set of slides is intended to help explain to a group what is meant by ‘Business Processes’ and why the concept is so important in business design and performance improvement.

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THE CONCEPT OF PROCESSES

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  1. THE CONCEPT OF PROCESSES • This set of slides is intended to help explain to a group what is meant by ‘Business Processes’ and why the concept is so important in business design and performance improvement. • Please do not attempt to use these slides as part of a presentation until you have read and fully understood the relevant sections of ‘Managing by Design’, you know how each slide builds, and you are clear on the points you wish to make with them. • There are some associated notes to guide your use of these slides.

  2. Forward Motion Decelerate Safely Protect Travellers Smooth Ride Illuminate Path Follow Path WHAT IS A PROCESS? • Let us start with a readily understood example:What Do You Need From A Car? Get from A to B (via C) Safely and in Comfort

  3. Store Fuel Tank Carburettor Mix Fuel With Air Ignite & Contain Spark Plug Transmit Force into Rotary Motion Crank Smooth out Motion Flywheel Balance Torques Differential Tyre Impart Force To Road WHAT IS A PROCESS? • So how does it do this: Example Automotive Process Forward Motion

  4. Steering Wheel Silencer Exhaust Fuel Line Fuel Tank Shock Absorbers Battery Inlet Manifold Coil Spring Coolant Reservoir Drum Brake Alternator Brake Line Accelerator Brake Pedal Radiator Distributor Differential Engine Master Cylinder Exhaust Manifold Disc Brake Spark Plugs Gearbox WHAT IS A PROCESS? • The Car as a Tapestry of Processes Microsoft Illustration

  5. How Far? How Fast? How Smoothly? How Cheaply? Capacity Mix Mix Timing Motion Inertia Inertia Limit Wear Rate Wear Rate WHAT IS A PROCESS? • Process Thinking and Design: Forward Motion Tank Carburettor Spark Plug Crank Flywheel Differential Tyre

  6. ? ? ? ? ? ? WHAT IS A PROCESS? • What Do You Need From Your Business? Long Term Profitable Growth ?

  7. Goods-in Manufacture Stores QA Distribution Marketing Research Contracts Design Document Control Housekeeping IT Facilities Maintenance BUSINESS AS A TAPESTRY OF PROCESSES

  8. How Much? How Fast? How Accurately? How Cheaply? Recruitment Number Number Quality Appraisal Rewards Growth Design Simple Quality Simple Facilities Size Flow Ease Purchasing Rate Relationship Cost Production Speed Cycle Finance Flexible Focused WHAT IS A PROCESS? • How can you get Right First Time otherwise?: ProductDelivery

  9. ChangeProcesses Fundamental Change Trend Review Management Processes Incremental Change Measurement Direct Operating Processes Delivery Support PROCESS HIERACHY • Process Redesign • Implementation Plans • Annual Review • Process Control • Performance Mgt. • Problem Solving • Call Handling • Report Generation • Technical Support • Training • Shift Patterns • Cleaning

  10. Business Areas/ Product Groups (Validity) Processes (Effectiveness) A B C D K L Z M Y X Disciplines /Activities (Synergy) BUSINESS IN 3 DIMENSIONS An Organisation

  11. Support (Control) Plan & Control Finances Ensure Compliance Provide & Maintain Quality Mgt. System Primary Process Provide & Maintain Supply Line Plan & DistributeProducts Develop New Business Introduce & Maintain Products/Processes ManufactureProduct Provide & Maintain Facilities Provide, Enable & Develop People R. Develop Information System Support (Enable) MODELS OF REALITYOne Possible Model...

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