Internet Telephony Conference & Expo San Diego California, USA October 10 – 13 The Leading IP Communications Event

2. Internet TelephonyConference & ExpoSan Diego California, USAOctober 10 – 13 The Leading IP Communications Event Since 1999

3. Internet Telephony Conference & ExpoSan Diego California, USAOctober 10 – 13 Reseller Solutions Day Reseller Live

4. Enterprise Communicatioins Association(ECA) Mandate • Developing the Market for Convergence Solutions • The ECA promotes the growth of healthy markets and effective sales channels for IP telephony and other converged voice, data, fax and video communications products and applications deployed in the enterprise.

5. ECA Mandate ECA programs help channel executives profitably transform a voice or data distribution business to pursue convergence markets. ECA’s sales and technical training helps employers retool the workforce to sell and support convergence solutions..

6. ECA Information • Richard Zimmermann, Chairman, • Director, Network Solutions Forsythe Technology, Inc. • Mary Bradshaw, Executive Director • Max Schroeder, Media Communications Committee Chair, liaison with TMC

7. ECA Information Enterprise Communications Association 1901 Pennsylvania Avenue, NW, 5th Floor Washington, DC 20006 Attention: Mary Bradshaw Phone: 202.467.4868 Fax: 202-872-1331 www.encomm.org

8. ECA and TMC Form Partnership to Promote Convergence Market Growth January 7, 2005 • Trade events –2004 & 2005 & continuing in 2006 • Internet Telephony -- Miami 2005 • Internet Telephony -- Los Angeles 2005 • Internet Telephony – Ft.Lauderdale 2006 • Internet Telephony – San Diego 2006 • Monthly Column – The Enterprise View • Web Site Links • Special Projects – Disaster Planning Communications Forum

9. Iternet Telephony Miami 2006 • The ECA is bringing back it’s very successful Los Angeles & Miami panel format • Reseller Live is structured to maximize reseller participation • E911, VoIP security, FoIP, & top 5 Reasons to implement VoIP convergence

10. ECA Sessions and Meetings • ECA is exhibiting at Booth 339 • Board and member meeting Tuesday, October 10 • “Disaster Preparedness Discussion” Thursday, Oct 12, 1:00 – 4:00 Pavilion Theater Host Speakers: Max Schroeder and Zippy Grigonis

11. Today’s Panelists Moderator • Max Schroeder, Senior VP - FaxCore, Inc. Panelists • C. Don Gant, VP Channel Marketing and Business Development, Iwatsu Voice Networks • Peter Vescuso, VP Marketing, Cantata • Scott Riley, President, One Touch Global Technologies

12. Today’s Panelists Panelists • Andy Merker, VP, Sphere Communications • Wendell Black, VP Sales, Oracle • Steven J. Johnson, President, Ingate Systems, Inc. • Mary Bradshaw, Executive Director, ECA

13. Submit Questions to TMC • The #1 challenge resellers must overcome to win customer acceptance of VoIP • The #1 closer (feature, price, etc.) to cinch the sale • The most important resource a vendor can provide to help you increase VoIP sales. 

14. First Panelist • Questions will be addressed when all panelists have completed their sessions

15. Questions • Hosted – Managed Services • NetCentrex • Cost & Reliability • A No is as good as a YES

16. The #1 Challenge Resellers Must Overcome to win Customere Acceptance of VoIP • The fear of not understanding - voice packs, QoS and bandwidth requirements on the netwok. • Quality/Reliability of Calls – Real or imagined? • Perspective -- Vendors getting dealers to push VoIP. Many resellers are still in the TDM world which is a big hindrance • Concerns about the network going down and losing phone service is by far number one. • Resellers first need to understand and embrace VoIP themselves

17. The #1 Closer to Cinch The Sale • Overall value offered to the customer & their business – selling a full buy in of a converged system. • SIP -- The ability to use SIP clients and future technology with UM, FoIP and other applications.  SIP trunk capability is a huge advantage with some clients. • Campus Solution -- (Single Network w/transparency between nodes). • Are you providing real solutions that improve the business process of the end-user? • Customer control of add moves and changes • The customers are looking for applications that can reduce costs and improve productivity.

18. The Most Important Resource a Vendor Can Provide to Help Increase Sales • Training -- Certified Technical Course,Web Base Technical Course, Distributor Website, Regional Managers and Inside Sales Support Team. • A complete working knowledge of VoIP implementation equipment, bandwidth requirements and application. • Configuration Assistance / Product and Application Training / Contact Strategy / offering the IPS services (Iwatsu).

19. The Most Important Resource a Vendor Can Provide to Help Increase Sales • Vendors need to be training resellers on IP, not just their own products. • A knowledgeable sales staff that can make the IT person feel comfortable with their solution. • Ability to promote applications to solve business problems is the primary tool. • The use of network assessment should be a strong tool in helping drive the final vendor selection.

20. The top 5 reasons an end-user should implement VoIP Shared networking -- data, fax and voice can share the same route/path throughout the network. • Single network in a multi-node environment. • Transparency between nodes. • Tele-workers. • SIP clients and applications. • SIP trunks. • Remote phones.

21. The top 5 reasons an end-user should implement VoIP • ROI • IT personnel belileve this will make their position more powerful – I.e. Job Security. • Solutions to business problems by use of applications and integrated in the solution • Improving corporate communications by improved networking  • Better utilization of company's resources by sharing network connections for voice, fax and data uses • Improved control on telecommunications expenses • Direct ability to implement moves and changes

22. Top 5 Reasons For Customers To Migrate To IPC • Technology obsolescence – the time is right • Redundancy & business resilience • Reduced expenses & total cost of ownership • Virtual networking of business locations (including partners & even customers) • Enhanced employee productivity & customer satisfaction from applications integration

23. Top 5 Reasons For VARs To Build An IPC Practice • Today’s Buying Criteria Requires It • Blended end-to-end technology requirements • Converging CIO/TCM Depts./Decision Making • Successful Service Practice Requires It • 2-3X Revenue Growth Opportunity • Increased Prof/Margins Services Opportunity • Increased Customer Value Add / Retention

24. Top 5 Secrets To VAR Success Building An IP Communications Practice • A Strong Foundation In Convergence Networking (LAN, WAN, Security, QoS, Wireless, etc.) • Applications & Software Skills – Beyond Voice Apps (Directory Services, MS Exchange, Lotus Notes, CRM, XML, etc.) • A business process improvement, consultative and financial salesmethodology - not technology selling. Likely requires significant sales team changes. • Solid integration, professional services, managed services competencies and offerings. Managed as a Professional Services P&L. • A vertical emphasis with a “unique” offer to the market which includes a uniquely packaged group of IPC enabled business applications & surround services.

25. ECA Sessions and Meetings • ECA is exhibiting at Booth # 339 • Board and member meeting Tuesday, October 10 • “Disaster Preparedness Discussion” Thursday, Oct 12, 1:00 – 4:00 Pavilion Theater Host Speakers: Max Schroeder and Zippy Grigonis

26. ECA Information • Enterprise Communications Association 1901 Pennsylvania Avenue, NW, 5th Floor Washington, DC 20006 • Attention: Mary Bradshaw Phone: 202.467.4868 Fax: 202-872-1331 www.encomm.org