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Ethical Decision Making

Ethical Decision Making. Consider This: “You and Al”. You are the manager for Big-Mart, a large discount retailer. You recently fired Al, a sales clerk, after Al punched a customer during a dispute in the store(Al admitted this after the customer complained).

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Ethical Decision Making

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  1. Ethical Decision Making These slides were written by Ken Chapman based upon slides developed for the Gateway class for the business school at California State University, Northridge.

  2. Consider This: “You and Al” • You are the manager for Big-Mart, a large discount retailer. You recently fired Al, a sales clerk, after Al punched a customer during a dispute in the store(Al admitted this after the customer complained). • Sue, manager of your competitor, Mega-Mart, calls you to tell you that Al has applied for a job at Mega-Mart, and to ask you whether Al is “good with customers.” • WHAT DO YOU DO ? These slides were written by Ken Chapman based upon slides developed for the Gateway class for the business school at California State University, Northridge.

  3. “An Ethical Dilemma?” • Choice to be made • Competing values, rights, & goals • Often potential harm to the decision maker • Potential harm to others • “Ripple effect:” long-term, far reaching implications of decision to be made. • Sometimes what is legal and what is ethical are not the same. These slides were written by Ken Chapman based upon slides developed for the Gateway class for the business school at California State University, Northridge.

  4. Gateway Objectives Learn to apply 5 philosophical criteria to ethical decision making Learn a systematic approach that can be adapted to your own ethical decision making criteria. These slides were written by Ken Chapman based upon slides developed for the Gateway class for the business school at California State University, Northridge.

  5. An approach to ethics… • Identify relevant facts and issues • Identify primary stakeholders • Identify possible solutions • Evaluate each possible solution using relevant ethical criteria • Decide on solution • Take action These slides were written by Ken Chapman based upon slides developed for the Gateway class for the business school at California State University, Northridge.

  6. 5 Ethical Criteria • Stakeholder/Utilitarian Theory: Do what maximizes benefits net of costs for all in society. • Rights Theory: Ensure that nobody’s individual rights are violated • Justice Theory: Ensure that the outcome is fair • Categorical Imperative: Ask “what if everyone took such action?” • Front Page Test: Ask “what if my decision was reported on the front page of the Los Angeles Times?” These slides were written by Ken Chapman based upon slides developed for the Gateway class for the business school at California State University, Northridge.

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