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EMOTIONAL INTELLIGENCE

EMOTIONAL INTELLIGENCE. Amygdala. Hippocampus. THE EMOTIONAL PROCESS. Neo-Cortex (most recent evolution – complex thought). Emotional Arousal. Awareness of Situation. Behavior. Amygdala (triggers emotional response). Brains Alone Don’t Make a Leader. A lack of impulse control ...

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EMOTIONAL INTELLIGENCE

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  1. EMOTIONAL INTELLIGENCE

  2. Amygdala Hippocampus

  3. THE EMOTIONAL PROCESS Neo-Cortex (most recent evolution – complex thought) Emotional Arousal Awareness of Situation Behavior Amygdala (triggers emotional response)

  4. Brains Alone Don’t Make a Leader A lack of impulse control ... Is a primary derailer of top executives. (Goleman) From: Q-Metrics

  5. EI Framework(Goleman, 1998) Emotional Intelligence consists of four clusters of Competencies: I. Self-Awareness II. Self-Management III. Social Awareness IV. Social Skills Personal Competencies Social Competencies

  6. Self- Awareness Reading one’s own emotions and recognizing their impact Social Awareness Ability to attune to how others feel, and to “read” situations Self- Management Keeping disruptive emotions & impulses under control Social Skills Ability to guide the emotional tone of the group

  7. “I no longer think that learning how to manage other people, especially subordinates, is the most important thing for executives to learn. I am teaching, above all, how to manage oneself.” -- Peter Drucker

  8. The Business Case DOES EI MAKE A DIFFERENCE?

  9. Research Goleman, Working with Emotional Intelligence, 1998 • “181 different positions from 121 organizations worldwide … 67% of the abilities deemed essential for effective performance were emotional competencies” (cf. Rosier, 1994) 33% “Reanalyzed data from 40 different corporations … to differentiate star performers from average ones … emotional competencies were found to be twice as important in contributing to excellence as pure intellect and expertise”(cf. Jacobs and Chen, 1997) 33% In a study of more than 2,000 managers from 12 large organizations, 81% of the competencies that distinguished outstanding managers were related to emotional intelligence (Boyatzis, The Competent Manager,1982) 19%

  10. Comparison of Annual Financial Contribution of Superior versus Average Experienced Partners ($ in 000’s) Ind. Contr. Rev. Acct. Rev.

  11. Intellectual Abilities Intellectual capability (IQ), knowledge, and technical expertise are threshold Only one cognitive ability (pattern recognition) differentiates outstanding leaders Emotional Intelligence Emotional Intelligence (EI) is the differentiating factor in success 90% of the difference between outstanding and average leaders is linked to EI EI is two times as important as IQ and technical expertise combined The Case for EIWhy Do Smart People Fail?

  12. Our Studies Show • EI has significant financial impact • EI impacts leadership performance more than individual performance • Small changes in EI can have a big impact on others – you do not have to show all competencies all of the time

  13. Developing Emotional Intelligence • Emotional Intelligence is learned, not genetic. • People learn what they want to learn.

  14. EMOTIONAL INTELLIGENCE VIDEO • As you watch the video • Understand the basic EI skills • Try to relate what you are seeing to material we have already covered, e.g.: • Proactivity • Self-talk • Circle of influence • Ladder of inference • Take notes • What stands out for you • What questions do you have

  15. Write in Your Insight Journal: • Use your journal to listen to your language for a day. • Is it proactive or reactive? • Think of an experience in your life. • How did you handle it? • Were you proactive or reactive? • What could you do to be more proactive? • How can you expand your circle of influence?

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