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eaga Passionate People Exceeding Expectations Making co-ownership count with

eaga Passionate People Exceeding Expectations Making co-ownership count with customers: maximising marketing differential via employee ownership. Annette Rowe Director of Service Excellence 17 years at eaga. A great place to work…. How do we achieve this?. Recruitment Induction

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eaga Passionate People Exceeding Expectations Making co-ownership count with

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  1. eaga Passionate People Exceeding Expectations Making co-ownership count with customers: maximising marketing differential via employee ownership

  2. Annette RoweDirector of Service Excellence17 years at eaga

  3. A great place to work…

  4. How do we achieve this? • Recruitment • Induction • Learning and Development • Caring • Support • Reward & Recognition • Listening to Customers • Visible Top Management • Financial Performance • Fun

  5. Cultural Alignment Communication The Vision and Mission Eaga Values Partnership business model Business Objectives, Business Plan and Strategy Tactics Method Foundation

  6. Our challenge: To be a fully worthy, fully engaged, and fully integrated organisation Common State • Paid for attendance • Do as much as told to • Leaders manage • Job “by rights” • Talent leaves • Recruit by numbers • Customer = problems Partnership State • Discretionary effort • Accountability/ Empowerment • Leaders are accountable • Job by talent • Talent thrives • Recruit for attitude to Partnership • Solution providers

  7. Principles of Leadership Care for your people Communicate with your team Do the right thing Encourage innovation and initiative Inspire your team

  8. Customer Intelligence

  9. Partner Engagement

  10. It all begins with Leadership Partners Customer Results Leadership

  11. Caring and Support • eaga Cares programme • US Excellence Experience • All Partners • Partnership, Values, Futures

  12. Tying Partnership to the Bottom Line….. • Attracts the best employees • Lowers staff turnover • Builds on profitability • Produces high quality products and services • Will experience less resistance to change • Motivates and engages people to do the right thing for the customer

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