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10 Keys for Reenergizing Quality (Dos and Don’ts)

10 Keys for Reenergizing Quality (Dos and Don’ts). S. Tom Foster, Jr. 4 th Annual Summit for Vocational Rehabilitation Program Evaluation and Quality Assurance Keynote Address September 2011 Tampa, FL. Getting Perspective. Take a step back… Where are we as a field? How can we improve?.

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10 Keys for Reenergizing Quality (Dos and Don’ts)

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  1. 10 Keys for Reenergizing Quality(Dos and Don’ts) S. Tom Foster, Jr. 4th Annual Summit for Vocational Rehabilitation Program Evaluation and Quality Assurance Keynote Address September 2011 Tampa, FL

  2. Getting Perspective • Take a step back… • Where are we as a field? • How can we improve?

  3. Getting Perspective • Take a step back… • Where are we as a field? • How can we improve?

  4. 10. Community

  5. 9. Think critically

  6. 8. Don’t confuse activity with effectiveness

  7. 7. Focus on creative solutions

  8. 6. Avoid fads

  9. 5. Understand that one size does not fit all

  10. 4. Encourage long-term thinking Vs.

  11. 3. Avoid confusion

  12. acceptance sampling active data gathering activity network diagram affinity diagram assurance basic seven (B7) tools of quality bathtub-shaped hazard function benchmarking c chart capability analysis catchball cause and effect diagram certification audits Audits relating to registration (e.g., ISO 9000 audits). check sheets complaint-recovery computer-aided design (CAD) computer-aided inspection (CAI) computer-aided testing (CAT) concurrent engineering consultant audits Consumer Product Safety Commission (CPSC) contingency theory contract control charts criticality cross-functional teams customer benefits package (CBP) customer coproduction customer-driven quality customer future needs projection Hoshin planning individual needs assessment  interference checking  internal assessment  interrelationship digraph  ISO 9000  job analysis  just-in-time (JIT)  key business factors (KBF)  knowledge-growth leadership . life testing  line-stop lot tolerance percent defective (LTPD)  Malcolm Baldrige National Quality Award (MBNQA)  management by fact  matrix diagram  meeting management  moment of truth  MR chart  multiple skills systems  multi-user-CAD systems  natural work groups  new seven (N7) tools  np chart  off-line experimentation  on-the-job training  operating characteristic (OC) curve  organizational design  organizational learning  orthogonal p charts parameter design  Pareto etc... • customer-relationship management • customer service surveys • Deming prize • design control • design for disassembly • design for maintainability • design for manufacture (DFM) • design for remanufacture • design for reuse • design of experiments (DOE) • development plan • dual sourcing • electronic data interchange (EDI) • empowerment • engineering analysis • enterprise resource planning (ERP) • external validation • facilitation • failure mode, effect, and criticality analysis (FMECA) • fault tree analysis • financial benchmarking • five Ss • 5w2h • flowcharts • focus group • functional benchmarking • gap analysis • green manufacturing • group technology • hidden factory What does this table bring to mind?

  13. Quality Control Quality Assurance Quality Management Customer Systems thinking…customer focus

  14. Processes People Desired States Finance and Information Systems Organizational Quality Context Organizational Learning and Knowledge Gaps Closeness to Customers Culture Existing States Infrastructure Know your business model Outputs Outcomes

  15. Q-bok Business Model Influence Quality– related Strategic Choices

  16. 2. Don’t be a bureaucrat

  17. 1. Institute leadership

  18. Questions??? Best Seller

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