EMPLOY INSTRUCTIONAL COMMUNICATION

1. EMPLOY INSTRUCTIONAL COMMUNICATION CMT FSIC-IMPI-2102

2. Overview • Verbal Communication • Nonverbal Communication • Listening Techniques • Questioning Techniques • Facilitation Techniques

3. Learning Objectives

4. Method/Media • Evaluation • Safety/Cease Training • Admin Notes

6. Verbal Communication • Eight Speech Techniques: • Volume • Rate • Dialect • Pronunciation • Articulation • Force • Inflection • Pause

7. Verbal Communication • Volume: • Adjust volume • Size of room, audience, background noise • Too loud • Too Soft • Voice is louder to you than student • Puzzled looks, leaning forward, straining to hear

8. Verbal Communication • Rate: • Speed of speech • Portrays mood • Too Fast • Too Slow • Constant Change • Governed by complexity and emotion

9. Verbal Communication • Dialect: • Distinctive accent, grammar, vocabulary • No right or wrong dialect • Judgment of Instructor’s personality, intelligence or competence

10. Verbal Communication • Pronunciation: • Every word leads a triple life- read, written, and spoken. • Common errors:

11. Verbal Communication • Articulation: • Poor articulation caused by laziness • Habitually chop, slur, and mumble • “Let me” = “lemme” • “Going to” = “gonna” • “Did you” = “didja” • Eliminate errors to effectively express ideas

12. Verbal Communication • Force: • Emphasis changes meaning of word or sentence • Why did you join the Marine Corps? • Why did you join the Marine Corps?

13. Verbal Communication • Inflection: • Change in Pitch or Tone • Identifies questions, statements, sincere, or sarcastic • Key to expressing • Difference between just saying words or making ideas meaningful

14. Verbal Communication • Pause: • Major Challenge • Pet Words • Conscious Effort to use NATURAL PAUSES

16. Non Verbal Communication • Communication is not complete w/o non verbal signals • Signals are: • Posture • Movement • Nervousness • Gestures • Facial Expressions • Eye Contact

17. Non Verbal Communication • Posture: • Shows enthusiasm • Comfortable w/o being slouchy • Stand with CONFIDENCE • STAY AWAY FROM LECTURN!

18. Non Verbal Communication • Movement- Move to convey a thought or as an aid in transitions. • Move with a Purpose • Excessive? • Reason? • MODERATION

19. Non Verbal Communication • Nervousness or Anxiety is NATURAL • Causes poor voice techniques and mannerisms. • Overcome nervousness by: • Focusing on student learning • Rehearsing the lesson • Having a positive mental attitude • Relaxing and enjoying teaching • Being organized

20. Non Verbal Communication • Gestures: • Primary rule is this: • Whatever gestures you make, should not draw attention to yourself or distract from your message • Appear natural and spontaneous • Avoid: • flailing your arms about • rubbing your hands • cracking your knuckles

21. Non Verbal Communication • Facial Expressions: • Show what you're thinking and feeling • Instructors should appear relaxed and express enthusiasm • Expressionless instructors are usually unprepared or uninterested in the subject

22. Non Verbal Communication • Eye Contact: • the most meaningful channel of nonverbal communication • Common errors: • Darting your eyes around the room • Looking at the floor • Looking at one part of the audience while ignoring the rest • Rule of thumb is to hold the eye contact until communication occurs

24. Listening Techniques • On an average day, 9% of our time is spent writing, 16% is spent reading, 30% is spent speaking, and the major portion 45% is spent listening • Definition • Instructor Barriers to Listening • Student Barriers to Listening

25. Listening Techniques • Definition: • Listening is paying close attention to, and making sense of, what we hear

26. Listening Techniques • Instructor Barriers to Listening • need to be aware of signals that give your students the perception that you are not listening to them

27. Listening Techniques • Student Barriers to Listening • Must be aware of things that cause student barriers to listening • 4 causes to poor listening are: • Lack of Concentration • Listening Too Hard • Jumping to Conclusions • Focusing on Delivery and Personal Appearance

28. Listening Techniques • Lack of Concentration: • Brain can process 400-800 words a minute • Students can be tempted to give into physical or mental distractions • Signs: • Lack of eye contact with instructor, tapping foot or pencil, fidgeting, doodling, clock-watching, inability to answer questions • Suggestions • Apply effective speaking techniques/platform behavior such as raising volume of voice, positioning yourself in close proximity to the student, and making eye contact

29. Listening Techniques • Listening Too Hard: • We try to remember all the names, all the dates, and all the places • It is impossible to remember everything • Signs: • Student is frantically trying to write down every word you say, seems frustrated, confused or overwhelmed • Suggestions: • Tell the student to try highlighting the student outline, recording the class, and/or developing note-taking skills

30. Listening Techniques • Jumping to Conclusions: • Referred to as “putting words into an instructor’s mouth” • Students prematurely decide a topic is boring or misguided • Signs: • Students interrupting other students, not enthusiastic, disruptive behavior, or lack of concentration • Suggestions: • Redirect student’s focus and promote positive interaction with the class

31. Listening Techniques • Focusing on Delivery and Personal Appearance: • Students tend to judge people by how they look or speak • Focusing on a speaker's delivery or personal appearance is one of the major barriers in the communication process • Signs: • Disrespect to the instructor, know-it-all, distractive behavior • Suggestions: • Rehearse your lesson and maintain high appearance standards

33. Questioning Techniques • Asking questions throughout the lesson, instructors can: • Emphasize a teaching point • Monitor student comprehension • Stimulate thinking, increase interest • Promote student participation • Elements of a question are: • Characteristics • How to ask • How to receive

34. Questioning Techniques • Characteristics: • Clear • Concise • Relevant • Thought Provoking

35. Questioning Techniques • Asking Questions: • Ask • Pause • Ensure everyone heard • Provide feedback

36. Questioning Techniques • Receiving Questions: • Receive • Rephrase • Ensure the question was heard • Answer • Verify

38. Facilitation Techniques • The instructor influences the transfer of learning • The way a lesson is presented will influence the success of the instruction • Facilitation Techniques are: • Real World Relevance • Student Focus • Control • Motivation Techniques • Interaction

39. Facilitation Techniques • Real World Relevance: • Similarity between the instruction and the job situation

40. Facilitation Techniques • Student Focus: • Direct attention • Present concepts from simple to complex

41. Facilitation Techniques • Control: • Objectives are met • Create a comfortable learning environment • Correcting students tactfully

42. Facilitation Techniques • Motivation Techniques: • Give recognition • Serve as a good role model • Stimulate cooperation among students • Consider mastery learning • Have high but reasonable expectations for students • Recognize potential in students • Providing examples and analogies • Recognizing individual differences • Providing feedback

43. Facilitation Techniques • Interaction: • Learning is an active process for the student • Prior knowledge • Context • Probe throughout your lesson

44. QUESTIONS

45. Summary • Verbal Communication • Nonverbal Communication • Listening Techniques • Questioning Techniques • Facilitation Techniques