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Engaging Patients and Families in Safety

Engaging Patients and Families in Safety. Martha Hayward PFE Subject Matter Expert, HRET. Vision for PFE.

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Engaging Patients and Families in Safety

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  1. Engaging Patients and Families in Safety Martha Hayward PFE Subject Matter Expert, HRET

  2. Vision for PFE Hospitals and other health care providers achieving quality and safety goals by fully engaging patients and their families, determining what matters most to them in every situation, and partnering with them to make improvements to all aspects of care.

  3. Changing your culture Front Line Staff Leadership Board/C-Suite

  4. The Big Takeaway To For WITH

  5. Moving from ‘doing for’ to ‘doing with’

  6. Current State Clinician: Holds all knowledge Responsible for all decisions Patient: Passive Unengaged/not participating Requires care

  7. Ideal State Patient driving care through shared decision making Clinician is a trusted navigator

  8. Understanding roles

  9. What Matters to You? What Matters Most? n engl j med 366;9 nejm.org march 1, 2012 Enhancing conversations between patients and clinicians from -- “What’s the matter?” to also including “What matters to you?”

  10. What might you ask? • What is the best question? • “What more can I do for you?” is never the right question. • End of Life – • What will make this a good day for you? • At rounds – • What is your greatest concern right now? • Prior to surgery – • What will success look like to you?

  11. Partnering with Family Members Caregivers are our most underused resource

  12. The voyage of discovery is not in seeking new landscapes but in having new eyes. Marcel Proust

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