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Litcham Health Centre ‘In-House Patient Survey’

Litcham Health Centre ‘In-House Patient Survey’. When telephoning the practice between 8:30am and 9.00am for an appointment ‘on the day’ were you offered an appointment?. Is it important that you see a specific doctor every time you come to the practice?.

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Litcham Health Centre ‘In-House Patient Survey’

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  1. Litcham Health Centre ‘In-House Patient Survey’

  2. When telephoning the practice between 8:30am and 9.00am for an appointment ‘on the day’ were you offered an appointment?

  3. Is it important that you see a specific doctor every time you come to the practice?

  4. If you are willing to see any doctor at the practice how quickly are you normally seen?

  5. Were you offered an appointment time to suit you?

  6. If you need to see a doctor urgently, can you normally get an appointment on the same day?

  7. How do you normally book your appointments?

  8. In the past 6 months have you tried to see a doctor fairly quickly?

  9. Are you prepared to wait several more days to book an appointment to see the doctor of your choice rather than see any doctor within 48 hours?

  10. In the past sixth months have you tried to book in advance for an appointment with a doctor?

  11. If you had requested an appointment in advance (more than 48 hours ahead up to a month) were you able to get an appointment with a doctor?

  12. Have you ever missed an appointment due to…

  13. For patients that work - if you had to see a doctor at the surgery during your typical working hours, can you take time away from work?

  14. How easy do you find obtaining results over the phone?

  15. Were you aware that you could request a telephone consultation with a doctor when they are working?

  16. Once you have arrived for your appointment, how long do you normally have to wait?

  17. Was your last appointment with a doctor or nurse?

  18. When did you last see a doctor/nurse at the surgery?

  19. On that occasion did you feel able to ask questions you wanted?

  20. Did you feel that the doctor/nurse took appropriate action to deal with your treatment?

  21. How easy is it for you to get an appointment with a Practice Nurse/Health Care Assistant at the practice?

  22. Did you have confidence in the doctor/nurse that you saw?

  23. Are you a carer for anyone in your household?

  24. How easy would it be for people with disabilities to move around the surgery?

  25. How easy do you find getting into the building/parking facilities?

  26. How clean do you find the surgery?

  27. How helpful do you find the receptionist's at the surgery?

  28. In the past 12 months have you felt like making a complaint about any members of staff at Litcham Health Centre?

  29. Overall, how satisfied are you with the overall standard of care you have received at Litcham Health Centre?

  30. Would you recommend the surgery to someone who has recently moved to the area?

  31. Gender

  32. Age

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